What you’ll be doing...

On the Promo Assurance team, you will be responsible for ensuring the overall health of the promotion ticketing queue. This includes managing a team that resolves tickets, identifies trends, determines root cause and potential solutions, and acts as an SME for promo-related activity.

  • Identify, analyze, assess risks, and design ticket flows to monitor and correct promotional offers.
  • Partner with other groups that are impacted by the ticketing queue, including Customer Service, Indirect agents, and Sales Ops.
  • Manage, design and oversee system enhancements within the ticketing queue.
  • Communicate business initiatives impacting current processes and provide guidance on how to enhance controls to incorporate changes.
  • Oversee the authoring of user stories needed to support POS or VISION based solutions for promotional gaps.
  • Oversee the design of audits of the ongoing tickets to determine patterns/root cause, and take the lead on the appropriate action to resolve issues.
  • Participate, strategize and provide input to the Associate Director on all related Promo Assurance processes, ensuring successful implementation of new products/services.
  • Network extensively with other various Revenue Assurance teams, Marketing, IT, Customer Service, and external vendors.
  • Communicate and resolve complex issues in a timely manner ensuring upper management is informed of all relevant issues.
  • Partner with POS IT, VISION IT, Customer Service, Marketing, Legal, Finance, third-party vendors and other RA departments.
  • Partner with Compliance to ensure the quality of work completed by the team.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience leading a team.

Even better if you have:

  • Master’s degree.
  • Six or more years of wireless experience.
  • Proven expertise with databases.
  • Demonstrated knowledge of wireless POS and billing systems, and reference data knowledge.
  • Organizational, facilitation, negotiation, and communication skills.
  • Strong analytical and decision-making skills.
  • Ability to work well in a fast-paced dynamic environment on multiple assignments and with strong attention to detail.
  • Ability to understand, process, effectively plan, execute and drive clarity in an evolving environment.
  • Experience and success with change management; ability to quickly shift as necessary.
  • Team oriented mindset, with creative problem solving skills and an ability to collaborate with other work groups to solve complex issues.
  • Capability of independent decision-making, and an in-depth knowledge of Wireless networks, rating, billing and products.
  • Willingness to travel.
  • Willingness and availability to work flexible hours, including nights and weekends, as necessary.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.