What you’ll be doing...

At Verizon Connect, we guide a connected world on the go.

We’re in it to win it. Today we’re the #1 global provider of fleet management solutions for both enterprise and small/medium businesses. Our consumer products, like Hum, create a more connected ride with vehicle diagnostics, emergency assistance, and WiFi. And to top it off, our partnerships with major car manufacturers help us care for more drivers with our connected technologies.

As a top 20 SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

The Customer Success Supervisor will be leading and inspiring a team of Customer Success Managers to retain, grow, and expand existing clients for Verizon Connect.
• Execute strategic and tactical plans to enable Customer Success Managers to effectively develop SMB territories for Verizon Connect.
• Key escalation point for internal business partners and clients with the objective of creating mutually beneficial wins for Verizon Connect and our clients.
• Responsible for hiring, training, developing, and ongoing performance management of Customer Success Managers.

Responsibilities and Tasks:
Essential functions, responsibilities and activities
• Manage 8 to 10 Customer Success Managers within defined geographical and/or vertical territories.
• Achieve monthly and quarterly revenue, ARPU, retention, and growth targets.
• Coordinate with cross-functional business partners to problem solve and ensure productive communication and implementation of processes.
• Develop and execute personal development plans for Customer Success Managers driving continual improvement on delivery of key objectives.
• Create accountability for Customer Success Managers through rigorous, and supportive, performance management.
• Transfer skill set through active participation in client meetings with Customer Success Managers
• Provide active coaching, development, and feedback to Customer Success Managers utilizing hard metrics derived from dashboards and reports.
• Analyze key performance indicators, leveraging tools such as SalesForce.com, to gauge business health on a daily, weekly and monthly basis.


Performance Outcomes
Blueprint and measurements for success
• Average Revenue per Unit
• Unit Retention
• Retention Revenue
• Growth Revenue
• Monthly Recurring Revenue Growth
• Quantity of Customer Success Managers exceeding target
• Employee churn rate

What we’re looking for...

Qualifications:
• Bachelor’s Degree in Business or Communications preferred or equivalent business experience
• Experience with government contracts or clients preferred
• Proficient in Microsoft Office suite
• Salesforce.com experience
• Entrepreneurial spirit; goal oriented and target driven
• Creative and articulate
• Strong business acumen and presence; comfortable selling at Executive/Owner level
• Ability to work in a fast-paced environment, be accepting of change and multi-task oriented
• Strong negotiation skills
• Positive, persistent and self-motivated
• Exhibits the Verizon Telematics values: Speed, Performance, Accountability, Passion, Teamwork, & Integrity
• Minimum travel required
• Ability to sit at a desk for the majority of the day

VZConnect

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.