What you’ll be doing...

As our Manager, you will responsible for supporting the Wireless Network Assurance teams across the country. Your role will have responsibilities focused primarily on standardization of processes and systems/tools across the Wireless Field Operations & Assurance organization.

  • Successful partnership and interface with the Engineering and Operations organizations will be critical to deliver on key initiatives.
  • Additional assignments may regularly include direct Corporate or Regional special projects, customer support initiatives, internal and external communications, and project coordination between other organizations, markets, and headquarters.
  • Aggregate all Wireless Field ideation processes (both improvement and standardization) and assess/determine the appropriate path forward and drive to full implementation including automation of existing work activity across the country.
  • Work closely with the Network Assurance Field teams and NSS to ensure efforts are prioritized and standardized.
  • Project / Program manage all Wireless Field initiatives related to standardization – for example, the trial, assessment, and adoption of best practices for Wireless Field employees.
  • Develop and implement action plans from all executive escalations and drive national fixes.
  • Strategy and Leadership:
  • Deliver transformational strategy for Wireless Field Operations systems/tools & processes.
  • Develop and implement practices to create efficiencies within the organization; communicate and translates functional/operational goals into team goals and manage implementation of policies and procedures.
  • This position can be located in any valid Verizon location.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.

Even better if you have:

  • A degree in engineering, mathematics, or similar field.
  • PMP certification.
  • Lean Six Sigma Experience.
  • Strong background in Network Assurance practices and tools.
  • Experience using Tableau or similar data analytics tools.
  • Self-Motivated and ability to troubleshoot and solve problems independently as well as in a team.
  • Demonstrated strong written and verbal communication skills.
  • Excellent PowerPoint, Excel, Visio, Word, Google Slide, Doc, and Presentation skills.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.