What you’ll be doing...

You will support strategic commercial and federal managed security services clients and initiatives across the U.S. You’ll drive strategy around various Identity and Public Key Infrastructure (PKI) operations initiatives, and will work with our Security Services team that is operating on the cutting-edge of information security.

  • Partner with peers in APAC and EMEA to oversee and coordinate day-to-day activities in the U.S. support, operations, and lifecycle and delivery functions for IAM as part of a global 24x7 follow-the-sun operational organization within a highly skilled and experienced engineering group.
  • Contribute to the strategic direction of the global team to meet U.S. business requirements, working on process and procedure development to ensure compliance and business goals are met.
  • Lead operational activities supporting IAM clients - both global and 24x7 for our U.S. Federal clients, with responsibility for the full operational lifecycle within the U.S. region.
  • Work with diverse organizations including sales, professional services, compliance, project management, other engineering and delivery organizations, and externally to meet business goals and service SLAs.
  • Operate under U.S. Federal ATO Audit, Webtrust, and ISO27001:2013 compliance and corporate governance requirements.
  • Direct the daily operating activities for IAM within the U.S., including Tier 1-3 containing leads and engineers.
  • Oversee Service Desk, Operational Support, Advanced Engineering, Lifecycle Management, Delivery and associated functional leadership roles.
  • Provide management oversight for the identification, triage and response of events or incidents.
  • Handle escalation management for all operational functions and for customers.
  • Produce and review aggregated performance metrics for operational and project tracking.
  • Ensure the IAM team meets and exceeds the expectations of each customer, including meeting customers’ SLAs and priorities.
  • Establish and maintain processes and procedures for incident, problem, change, delivery, and lifecycle management in line with globally implemented standards and industry driven compliance criteria.
  • Interact with Compliance personnel to maintain managed service solutions, processes and documentation in a rapidly evolving compliance climate.
  • Work with Project Management to ensure timely and efficient delivery of operational projects.
  • Ensure timely remediation of any business risks.
  • Work with Sales and Account management on client retention and opportunity management.
  • Provide expense and capital planning for IAM in the U.S. region.
  • Oversee service readiness processes for new service offerings and new clients.
  • Manage individual team members and perform corresponding personnel management activities, building a team that collaborates with other teams to provide outcomes that support our customers’ success.
  • Prepare and present reports on department activities for executive management.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree, or four or more years of work experience managing a technical team of network or security engineers.
  • Six or more years of relevant work experience as a people leader within an IAM/PKI technical engineering/operations team
  • Five or more years of experience leading teams within Public Key Infrastructure operations.
  • Five or more years of experience leading teams within Identity and Access Management.
  • Experience operating within a compliance environment, such as WebTrust or ISO27001:2013.
  • Eligibility to obtain and maintain a government clearance at the Public Trust level.

Even better if you have:

  • A degree.
  • Active security certifications such as CISM, CISA, SANS and/or CISSP.
  • Active Public Trust Clearance.
  • ITIL V3 certification.
  • PKI and other Identity Management related technologies knowledge and experience.
  • Excellent organizational and project management skills.
  • Experience delivering results in a fast-paced environment.
  • Excellent interpersonal skills.
  • Excellent verbal and written communication skills.
  • Resourcefulness and proficiency in all aspects of information security.
  • Experience managing team leads and employees in a global environment.
  • Extensive exposure to customer relationship management, including experience handling escalations both internally within Verizon and externally with customers.
  • Ability to elicit collaboration from a variety of stakeholders, including executive management, clients, etc.
  • Experience identifying and measuring key work drivers to reduce service delivery costs.
  • Ability to assess and measure the impact that process or tools changes have on operations service delivery.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.