What you’ll be doing...

As a member of the Strategic Partner Channel Sales and Service Team, you will be responsible for identifying performance trends, process improvement and developing innovative solutions to drive revenue growth and customer experience across the channel. This will include leveraging your strong communication skills and influential leadership to drive strong strategic partnerships with Consumer Markets staff, vendor management, and business partner leadership teams.

  • Analyzing performance trends across multiple business partners and identifying synergies and process improvement opportunities.
  • Identifying call behavior trends through observations and speech analytics.
  • Identifying best practices both internally and externally and proactively sharing and incorporating them into current processes.
  • Developing and maintaining various reports and executive dashboards.
  • Creating incentives and managing the reporting and engagement to drive performance improvements across the channel.
  • Performing project management and development of streamlined processes to ensure succinct communication of business performance and initiatives.
  • Managing executive presentation materials including research, data analysis and slide development.
  • Managing team facilitation by maintaining team governance for operation reviews, staff meetings, and other key meetings.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Call center experience.
  • Fluency in Spanish.
  • Knowledge of Microsoft Excel and PowerPoint.

Even better if you have:

  • A degree.
  • One or more years of supervisory experience.
  • Strong interpersonal, and written and verbal communication skills.
  • Proven ability to analyze key metrics, identify trends, and develop training, workshops and performance improvement initiatives.
  • Three or more years of sales experience.
  • One or more years of vendor management experience.
  • Experience with SQL Server, Tableau or other executive dashboard or analytics tools.
  • Ability to work independently in a fast-paced, rapidly evolving environment and meet objectives/deadlines.
  • Self-driven mindset with the ability to manage multiple priorities/tasks simultaneously.
  • Willingness and availability to travel to multiple locations approximately 25% of the time.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.