What you’ll be doing...

At Verizon Connect, we guide a connected world on the go.

We’re in it to win it. Today we’re the #1 global provider of fleet management solutions for both enterprise and small/medium businesses. Our consumer products, like Hum, create a more connected ride with vehicle diagnostics, emergency assistance, and WiFi. And to top it off, our partnerships with major car manufacturers help us care for more drivers with our connected technologies.

As a top 20 SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

The Field Support Snr Leader is responsible for overseeing all operations related to the installations for all product lines (NWF, Fleet, REVEAL). This leader will be building new teams in multiple locations and absorbing responsibilities of some existing teams, including field tech support, field service reps, and a quality control team.

• Lead the team in proactively looking to find efficiency gains and implement automation
• Work with other departments including warehouse/fulfillment, product, IT, sales, success, and support to find process gaps and find solutions
• Define measurable KPIs for the team and individual performance metrics
• Work to implement process to help drive down install costs/ shipping costs, and non-reporting units
• Work to implement processes to drive up CSAT and Speed to install
• Partnership with supporting teams to define success goals for customers
• Proactively seeks solutions to customer needs and explores creative alternatives
• Communicates with internal teams professionally and urgently
• Stay up to date on any process or product changes
• Subject Matter Expert in hardware and software solutions in all product lines
• Oversees the process and performance of the teams with the ability to reports and read out on the business
• Hire effective, professional leadership team to run segments of the field support business

What we’re looking for...

• Minimum of 3-5 years' experience in a professional environment in a leadership role
• Ability to work well with other department to meet business objectives
• Ability prioritize competing deadlines in a fast-paced environment
• Excellent communication and organizational skills
• Highly motivated individual with the ability to keep teams motivated and engaged
• Strong work ethic and customer service orientation with high integrity and ethics
• Commitment to professionalism, follow-through and attention to detail
• High technical aptitude for assimilating technical concepts and new technology
• Ability to work flexible shift, which may include early morning hours, late night hours, or weekend hours
• Strong problem-solving skills; gathers and analyzes information skillfully
• Proven Ability to build effective teams
• Previous experience in the supervision of field service technicians is a plus
• Electrical, mechanical and programming skills is a plus
• Current working knowledge of VZC commercial products and or processes is a plus
• Current working knowledge of VZC install processes is a plus


When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.