What you’ll be doing...

You will lead a team responsible for multiple central offices in Western New York. Responsibilities include maintaining the reliability of the network as well as support for all the maintenance and provisioning services for the various lines of business.

You will lead a team of 10 to 20 union technicians, responsible for the maintenance and provisioning of Central Office switching, interoffice, local loop, FIOS, Ethernet, and other miscellaneous electronic equipment.

  • Leading, motivating, and developing a high performing team while driving change to meet strategic business goals.
  • Proactively monitoring the network and effectively handling Tactical Outage, Situational Management, and Unplanned Outage Events.
  • Providing technical assistance and communicating technical information and status to customer service centers, technical support organizations, and management teams.
  • Developing and implementing global response plans to network-impacting events.
  • Sharing best practices and mentoring to share knowledge of telecommunications equipment and technologies.

What we’re looking for...

You thrive in environments where your strong leadership skills, business acumen, and technical expertise are key to driving the success of multifunctional teams. The full life cycle of performance network management and working within its established procedures and communication requirements is motivating work for you. No stranger to succeeding in a fast-paced environment, you juggle competing priorities with ease. People count on you for your ability to build relationships at all levels and communicate clearly to business and technical audiences alike.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.

Even better if you have:

  • A degree.
  • Experience supervising a 24X7 technical workforce and have a good understanding of all central office networks.
  • Familiarity with central office power, frame, switch, and transport.
  • Experience with layer 1 of the OSI Model.
  • Ability to lead a team and work with key business partners to resolve and provide root cause analysis on any network or customer event.
  • Management skills in a unionized environment.
  • Strong leadership and managerial skills to drive a positive culture through coaching and communication.
  • Familiarity with fiber optic and copper, networks, and transmission.
  • Experience with Verizon internal systems (i.e. vRepair, BAAIS National, OASIS, MASTARS, TIRKS, FOMS).
  • Knowledge of routing protocols (MPLS, LDP, BGP, IS-IS, OSPF) tools. Experience with Verizon internal systems (i.e. Espresso, ETMS, vRepair, BAAIS National, Smarts, OASIS, MASTARS, F & E, Netpro, MECCA, TCOMS, Lotus Notes).
  • Experience managing complex processes and driving results.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.