What you’ll be doing...

You will support the creation and implementation of routing/feature changes for toll free and VoIP Inbound Local Origination service for small, medium, and large customers. You will also support toll free porting gains and losses for wholesale and retail numbers for Verizon customers and carriers. This work includes managing MACD tickets, phone calls, and email requests. Team interacts daily with customers, inbound service teams, operations groups, carrier partners, and sales groups.

  • Decision making and analytical skills are critical and must work in a fast-paced environment.
  • Collaborate with different stakeholders in the successful execution of projects, changes and/or migrations across SIP/TDM technologies.
  • Completing customer requests and projects with high attention to detail and accuracy.
  • Providing support for customers, vendors, carriers and internal/external personnel/organizations.
  • Keep up with technology changes and demonstrate willingness to expand knowledge and skill sets.
  • Limited weekend and after hours support may be required.

What we’re looking for...

The ideal candidate for this position should have a passion for problem solving and a desire to work with customers daily.

You'll need to have:

  • Bachelor’s degree or one or more years of work experience.
  • One or more years of customer support experience.

Even better if you have:

  • Understanding of toll free routing.
  • One or more years of experience in a voice technical support environment.
  • Strong interpersonal skills and excellent verbal and written communication skills.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.