What you’ll be doing...

The Business Transformation Manager will work with Field Operation leaders to execute on a wide variety of improvement projects aimed at achieving the business's strategic and financial objectives. They will leverage Lean Six Sigma methodologies to identify areas of opportunity, develop solutions and then drive full execution across the business. This position may be asked to drive business transformation efforts across one or more of our business units.

  • Lead various types of business transformation initiatives including but not limited to VLSS Process Improvement and Design projects.
  • Provide active leadership on key projects designed to increase revenue, reduce expenses, and improve customer experience.
  • Facilitate team meetings, cross-functional workshops and VLSS work-outs.
  • Act as an effective change agent utilizing proper stakeholder analysis and change management techniques.
  • Provide management with updates on project status, key metrics, issues, and risks.
  • Maintain accurate and thorough project documentation/record keeping.
  • Support others by providing just in time coaching on business transformation methodologies and tools.
  • Be a liaison between business units on projects that have a multi-organization or business unit scope.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.

Even better if you have:

  • An advanced degree or MBA.
  • Four or more years of experience in Network Operations or IT with five or more years of total experience.
  • Lean Six Sigma Green Belt Certification.
  • Ability to drive results at all levels, regardless of reporting structures.
  • Proven record for managing multiple simultaneous projects on time and budget.
  • Experience creating and presenting presentations to all levels of an organization.
  • Outstanding quantitative and analytical skills.
  • A focus on process and the customer experience.
  • Proven record of performance and trusted professional credibility.
  • Experienced team leader with proven facilitation, change management, and problem solving experience.
  • Comfort in working up and across the organization – working with senior staff members and front line employees.
  • Demonstrated competency in strategic thinking that results in new ideas that drive the business forward.
  • Track record of handling extremely confidential information appropriately.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.