What you’ll be doing...

You will manage daily contract compliance and administrative responsibility of the governance process. As well as oversee the reporting functions.

  • Administer the Governance Committees (Verizon, the Client, TPVs).
  • Establish and administer periodic Governance Reviews/Communications.
  • Schedule Governance Meetings.
  • Provide Quality of Service Analysis and Reporting.
  • Manage Procedural Modifications/Processes.
  • Provide support for cost containment/mitigation planning.
  • Advise Program Delivery Executive and the client on the development of new reports.
  • Monitor ongoing service management to ensure compliance with SLAs and performance commitments.
  • Prepare performance reports and service level reports; these reports will collectively show Verizon’s compliance or degree of non-compliance with service levels and compliance with associated performance requirements.
  • Maintain a repository of performance reports provided.
  • Manage dashboard reporting, as mutually agreed to with the client and documented in the Process and Procedures Manual.
  • Cooperate with the client to assess service level and other contractual remedies; initiate and manage the process of service credit requests based on non-compliant performance with respect signed agreement.
  • Develop Service Improvement Plan (SIP).

What we’re looking for...

You’ll need to have:

  • Associate’s degree or two or more years of work experience.
  • Three or more years of relevant work experience.

Even better if you have:

  • A degree.
  • Five or more years of job-related experience.
  • A background in Finance and Accounting.
  • Program Management reporting experience.
  • Strong technical abilities in IT and Telecom.
  • ITIL Certification and ITIL Proficiency.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.