What you’ll be doing...

The Global Contact Center Security Operations – Threat Assessment Group (GCSO-TAG) will be committed to guard the Verizon enterprise brand equity through a converged security solution. The position will perform the following roles and responsibilities:

  • Managing programs and projects of various complexities as assigned by immediate supervisor.
  • Performing User Behavior analytics to preemptively identify out of bounds activities and patterns of contact center population across the enterprise based on user or workgroup methods, processes, procedures, roles, and responsibilities.
  • Conducting human behavior investigative analysis to identify and validate evolving and emerging threat activities and risks impacting contact center business operations.
  • Developing reports and presentations of threat and risk areas to various levels of audiences from operations teams to executive leadership
  • Protecting contact centers against internal and external threat actors from data exfiltration, social engineering, communications fraud, etc.
  • Performing business process reviews to identify security gaps and vulnerabilities and proactively provide recommendations for mitigation or process improvement.
  • Integrate security awareness programs into the business contact center operations by reporting security analysis findings and recommendations in a regular basis.
  • Managing internal customers, partners, and stakeholders relationships. Presenting to executive leaders and stakeholders as required.
  • Proven ability to work seamlessly in an agile and heavily interactive project driven environment.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience in project management.

Even better if you have:

  • A degree.
  • Ability to articulate institutional and business operational processes.
  • Strong data analytical and critical thinking skills.
  • Ability to create reports and present to varying audiences.
  • Articulate and communicate identified unusual behaviors or patterns threats to stakeholders.
  • Ability to identify unusual behaviors or patterns in detecting security threats to the enterprise.
  • Knowledge of internal employee and vendor due diligence process, documentation, strategy and policy.
  • Experience in creation of Methods and Procedures.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.