What you’ll be doing...

At Verizon Connect, we guide a connected world on the go.

We’re in it to win it. Today we’re the #1 global provider of fleet management solutions for both enterprise and small/medium businesses. Our consumer products, like Hum, create a more connected ride with vehicle diagnostics, emergency assistance, and WiFi. And to top it off, our partnerships with major car manufacturers help us care for more drivers with our connected technologies.

As a top 20 SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

The Customer Success Manager will be responsible for growing and managing a book of business within the Government sector in an assigned geographic territory, including up-selling accounts, and renewal of service agreements.

This position will work within an assigned market segment to retain the customer base, increase customer satisfaction and exceed set sales goals.

Job Responsibilities:
• Drive the value of our solution and clearly outline ROI based on the client’s objectives.
• Grow revenue from existing account base within assigned territory by building strong relationships with clients.
• Protect and defend annual revenue, customer base, and subscriptions within defined assignment.
• Consult with clients on best practices to increase their ROI.
• Liaise with technical support, accounting and other areas of the business to ensure customer satisfaction.
• When necessary, conduct customer site visits to grow and retain accounts.
• Keep accurate, detailed records of all sales activity in CRM (Salesforce.com).
• Responsible for managing the overall account relationship. Works with clients on contract renewals, unit add-ons, additional features and escalated Customer Care issues.
• Performs miscellaneous job-related duties as required/assigned.

What we’re looking for...

• Bachelor’s Degree in Business or Communications preferred or equivalent business experience
• Experience with government contracts or clients preferred
• Proficient in Microsoft Office suite
• Salesforce.com experience
• Entrepreneurial spirit; goal oriented and target driven
• Creative and articulate
• Strong business acumen and presence; comfortable selling at Executive/Owner level
• Ability to work in a fast-paced environment, be accepting of change and multi-task oriented
• Strong negotiation skills
• Positive, persistent and self-motivated
• Exhibits the Verizon Telematics values: Speed, Performance, Accountability, Passion, Teamwork, & Integrity
• Minimum travel required
• Ability to sit at a desk for the majority of the day


When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.