What you’ll be doing...

Advocate for the customer by anticipating customer's expectations and delivering a clear, simple to understand, accurate bill

  • Utilize customer focus groups, usability studies, workshops, industry best practices, and customer calibration calls to identify opportunities for improvement
  • Drive efficiencies by influencing new initiatives and key billing processes to maximize self-serve (online, apps, social media, TV) and deflect calls
  • Write user stories that create the best billing experience for our customers; end-to-end billing test/trace review of said user stories
  • Support new product launches and product restructures for optimal billing customer experience
  • Align the billing experience across multiple touch points such as video bill, email, online bill view and TVto ensure consistency from advertisement to bill

    What we’re looking for...

    We are looking for an innovative leader who is passionate about creating a great billing experience for our customers. The ideal candidate is customer focused and is comfortable working with IT, marketing and business transformation to drive innovative solutions to billing call drivers. The candidate must have a proven ability to work cross functionally to communicate and execute on billing strategy and our core objectives.

    You’ll need to have:

    • Bachelor’s degree or four or more years of work experience.
    • Six or more years of relevant work experience.
    • Comfort working with Excel, Google Sheets
    • Project Management Experience

    Even better if you have:

    • Working knowledge of Verizon Product Factory (VPF)
    • Call center experience involving billing
    • Experience working with Adobe Acrobat
    • Excellent written skills
    • Understanding of billing processes, including bill format, bill messaging, and bill descriptions
    • Familiarity with our Agile project management process and writing user stories
    • Knowledge of our billing systems for Fios and Core products
    • Knowledge of our product offerings

    When you join Verizon...

    You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

    Equal Employment Opportunity

    We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.