What you’ll be doing...

As CXC (Customer Experience Consultant) you’ll be a subject matter expert in customer experience, and lifecycle customer engagement, you’ll work directly with prospects to direct strategic sales activities. You will consult with prospects & customers to initiate and pursue opportunities through the customer buying cycle. This is a direct sales, quota bearing role that will work closely with Verizon Business Core Account Teams to drive new opportunities to closure relating to CX, Customer Engagement, and Contact Channel Integration.

Verizon’s Customer Experience Consultants will help clients achieve their desired business outcomes by working “outside-in” – starting with client’s customers’ needs and partnering to design an effective, effortless journey that helps earn client loyalty and makes them advocates for your business. The CXC will take an empathetic approach and promote the full range of Verizon digital solutions to help clients:

• Improve the client’s customer satisfaction metrics

  • Create client brand loyalty through improved end-to-end customer experience
  • Increase market share by offering a superior service experience
  • Use methodologies like voice of the customer to improve customer retention
  • Deliver seamless service solutions that span any channels customers choose

The Future

Ours is a powerful and growing business. Verizon is a Fortune 15 company with revenues of $120.6 billion. And a workforce in more than 150 countries. We’re a leader in transforming enterprises, including 97% of the Fortune 1000. From intelligent networking to connected machines and smarter security, we help clients leverage technology to deliver better business outcomes and performance. We’re also a business that invests in its people. Last year Verizon spent more than $275 million on employee training, development and tuition. This enabled us to hone the skills of all our people. And earned us a spot in Training magazine’s ‘Hall of Fame’. So as you contribute to our business, we’ll make sure you grow. And get the rewards you deserve. Competitive salaries are enhanced by plenty of incentive awards for sales performance.

What we’re looking for...

You'll need to have:
Have a proven CX strategic direct sales background that has produced superior results. Will display an aptitude for; customer empathy, solution co-creation ability, proficiency to integrate diverse offerings, a talent to create value through partnering and a knowledge of complex customer solutions.

Have expertise in outcomes based selling, customer experience, engagement management, software as a service, customer interactions, and traditional Contact Centers (IVR). Experience with industry offerings, PaaS, professional services, business process improvement are also required.

Individual must carry a high level of both technical and business acumen. Prior experience developing business relationships at C-levels and business unit owner is a must. Ability to lead a group of internal and external stakeholders to a common goal is critical.Extensive customer contact base and industry contacts gained over years of solution selling is critical.

Even better if you have:

BS degree.

6+ years of CX (IVR) Solution Sales.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.