What you’ll be doing...

Our success depends on delighting our customers and making sure they stick around. You’ll be leading the team that manages post-sales relationships with our clients, ensuring that their expectations are met or exceeded. In addition to organizing and supervising the team’s work, you’ll create a great environment for your team by providing clarity, direction and feedback. Living up to our customer commitments is a top priority—you’ll play a key role in making sure we do exactly that.

  • Leading a team of Client Service Managers, planning and reviewing their work, removing barriers and solving problems to help them be optimally productive.
  • Overseeing customer performance analysis related to post-sales support in areas of SLA compliance, Service Delivery, Billing and overall account support.
  • Guiding team members in dealing with especially challenging service issues.
  • Ensuring team members maintain strong customer relationships.
  • Setting departmental goals and budgets.
  • Initiating new processes to improve the team’s performance.
  • Leading a team of highly skilled professionals in the system and production support of Federal Government contracts responsible for over $300M annual revenue.
  • Managing the Bill Production Team responsible for delivering over 130 accurate invoices monthly using Prime Biller Extended Edition (PBEE).
  • Reviewing new Federal Request for Proposals (RFPs) to identify ordering and billing requirements impacting responsible systems, including Service@once, Costpoint, and PBEE.
  • Negotiating the ordering and billing solutions with the Government for new contracts and requirements.
  • Tracking and ensuring the team and solutions are meeting all contractual requirements.
  • Tracking and reporting system performance metrics to Federal customers as contractually required.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Project and program management experience.
  • Six or more years of experience in a leadership role.
  • Six or more years of experience in software development and life cycle management.
  • Six or more years of experience with Time-Division Multiplexing (TDM) services and provisioning.
  • Six or more years of experience with Federal government contracts and procurement.
  • Eligibility to obtain and maintain a government security clearance.

Even better if you have:

  • A degree.
  • Six or more years of experience managing multiple programs, personnel, and profit and loss (P&L).
  • Experience in service assurance (incident management), service delivery, finance/billing and contract management.
  • Experience working with global service desk and incident management functions.
  • Strong technical skills in networks, managed services, CPE, applications hosted/DCS services, security, IT services, or unified communications.
  • Certifications, like Cisco or ITIL Foundations V3 through expert level.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.