What you’ll be doing...

You’ll be leading a large team to not only provide superior customer service but also grow the business through acquiring new customers and retaining existing customers. You’ll be developing a vision and purpose along with sales strategies that you’ll help supervisors turn into action through their sales and service consultants. You’ll play a key role in motivating, inspiring, and nurturing a high-performance team to build our business by adding new customers or broadening the existing customer product portfolio. You’ll be responsible for coaching, recognizing and holding people accountable for delivering both performance and productivity metrics. Highly motivated by challenging goals, results driven and helping others achieve.

  • Leading, motivating and developing a sales and service leadership team to deliver exceptional results in a fast-paced, ever transforming environment.
  • Fostering an environment that encourages employee engagement.
  • Interpreting call center data, developing and executing sales and service strategies that drive performance, productivity, and optimal efficiency.
  • Optimizing resources to drive best performance across hours of operation.
  • Performing consistent and timely coaching in an organized and well documented manner.
  • Making challenging and equitable decisions in the name of customers and the company.
  • Prioritizing the customer first to deliver best in class experiences.
  • Developing next level leaders.
  • Prioritizing, multi-tasking and being administratively efficient.
  • Fostering a collaborative, inclusive work environment.

What we’re looking for...

A positive, can do attitude and the ability to inspire others. You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there. You’re ready to inspire a diverse workforce, you’re open to new ideas, relate well with a variety of different people, and attuned to the needs of others to ensure that they can perform at their best. You thrive in a fast-paced, dynamic environment where you are visible, present and engaged. Using your sound judgment, you quickly grasp the details of a situation and know just the right next step. Inspiring and developing a team to achieve great results is personally rewarding for you. People trust you—you build relationships and credibility quickly. You enjoy multi-tasking and managing your time effectively to get everything done.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Willingness to work evenings, weekends, and holidays.

Even better if you have:

  • A degree.
  • Management experience.
  • Call center experience, ideally in bargained for environment.
  • Led a sales or service team, preferably large teams.
  • Strong communication skills, both written and verbal.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.