What you’ll be doing...

As part of the team working across EMEA, APAC & LATAM regions you’ll be responsible for supporting users of our Global Network Operations Technician Dispatch system. This role sits within a virtual team made up of global application and mobility support.

Job responsibilities include the following:

  • Interface with IT and global support with regards to development and deployment of system functionality.
  • Raise enhancements & defects relating to the dispatch system and other field tools.
  • Troubleshoot issues that arise with interfacing applications.
  • Prepare bespoke test plans relating to specific enhancements and defects.
  • Execute test plans and communicate release status to users and managers.
  • Create and manage user profiles and other elements of dispatch related tools.
  • Manage the configuration, deployment and device enablement of Field Technician mobility tools.
  • Manage and work through international user ticket queues.
  • Produce and maintain documentation for Administrators and Users
  • Define processes and procedures related to system best practice and standards.
  • Work closely with reporting teams to deliver metrics and reports.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or relevant work experience.
  • The perseverance and drive to push system enhancements through, track defects and ensure stakeholders deliver to drive results.
  • Good interpersonal skills, with the confidence to participate effectively in operational forums to share knowledge and define standards.

Even better if you have:

  • Knowledge of operational delivery and dispatch or workforce management systems.
  • Knowledge of mobile device management and experience in deploying mobile applications via MobileIron and Android For Enterprise.
  • A proven track record of supporting users and software effectively
  • Familiarity with One JIRA or a similar bug tracking and agile project management tool.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.