What you’ll be doing...

Supervises a group of Configuration and Activation Technicians and Engineers that support activations for managed and non-managed customers for Low Bandwidth, High Bandwidth, Ethernet, Wireless, Provider Edge (PE) and Customer Premise (CPE) equipment. Duties and responsibilities include new hire and employee selection, workload assignment, training, coaching & counseling employees, directing the work of employees; managing the performance of the employees, assessing performance and completing employee performance appraisals. The Service Configuration and Activations Supervisor provides leadership and support for the Activations team.

  • Conduct check-ins and performance reviews with employees

  • Plan work and divide it among employees

  • Address and support internal and external customer escalations

  • Ability to review complex orders and identify and compartmentalize the root cause of the issue and effectively communicate the issue and steps to resolution

  • Attend/Host calls with internal partners and peer organizations to review metrics, and/or identify process improvements where applicable

  • Drive incident resolution

  • Provide direction and guidance to the team with complex orders, scenarios or with escalations

  • Lead the team towards achieving organization goals and metrics

  • Assist the team with prioritizing workload and working through issues

  • Must be organized and able to multitask and handle many orders and issues at one time

What we’re looking for...

You'll need to have...

  • Bachelor’s degree or four or more years of experience
  • Four years in a telecommunications, technical and customer service environment.
  • Proficient with Excel and other reporting tools.

Even better if you have...

  • Prior supervisory and people management experience.
  • Excellent verbal and written communications skills.
  • Demonstrated performance in a leadership role.
  • Ability to coordinate with all levels of management and subordinates.
  • Ability to proactively identify potential problems with employees/work situations and ensure corrective actions are taken with appropriate management involvement when necessary.
  • Demonstrated ability to recognize and communicate opportunities for process improvements. Capable of managing projects and coordination between departments.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.