What you’ll be doing...

You will be responsible for product road mapping for all applications in the Service Management office’s portfolio. The process begins with managing and consulting on incoming demands, driving the Service Management team’s demand management process. You will oversee any needed process and procedural engineering to ensure quality delivery. While overseeing the day to day product management and process engineering activities, you will think and act strategically. As a change agent, you will lead and ensure successful adoption of SAFe Agile methodologies for delivery of all change and digital transformation projects. These projects include people, process and system aspects, as well as acquisitions and divestitures.

You will focus on supporting our stakeholders, and will review and implement emerging technologies while designing systems that enforce security controls and progress us in our journey to unify our support processes and drive process improvements to help speed our digital end user transformation. You will be responsible for leading a team of ~10 professionals globally.

  • Oversees the demand management process for Service Management’s deliveries.
  • Manages Governance meetings for demand conflicts.
  • Sets standards, processes, and controls to ensure quality, performance and security is achieved in all project and process delivery.
  • Ensures all processes are completed in adherence with SOX controls and the adequacy of those controls as the business and processes change over time.
  • Partners with external vendors as needed.
  • Actively participates in Product Design Partner programs and Partner Advisory Councils.
  • Defines and measures Key Performance Indicators for the demand management process for the Service Management organization to identify areas for improvement.
  • Supports the business unit operational objectives by building key stakeholder relationships, providing quality solutions to the business.
  • Identifies and drives process improvement opportunities and implements solutions utilizing current and emerging technologies.
  • Promotes talent development of professionals.
  • Demonstrates strong leadership skills, collaborates across various functions including identifying best practices and delivering successful cross functional initiatives.

This position can be located in other valid Verizon locations or work remotely within a reasonable commute distance to a valid Verizon location.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience with the delivery of ServiceNow solutions.

Even better if you have:

  • Master's degree in Business.
  • Experience with Agile development methodologies.
  • Experience managing a large disperse global development organization.
  • Eight or more years of directly related experience.
  • Excellent communication and leadership skills.
  • Good team and organizational planning skills, sound judgment, high sense of urgency, attention to detail and strong time management.
  • Experience in the technology or telecommunications industry.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.