What you’ll be doing...

Supports client engagements under the leadership and direction of more senior I & I engineers. The Support Solutions Advisor supports the communication of technical considerations and impact of custom solutions to clients’ identified business problems to client representatives.

The selected candidate supports the collaboration with the clients’ technical staff to ensure alignment between the clients’ infrastructure and proposed custom solutions in order to effect a seamless integration and implementation of technologies. When directed by Sr. Manager, I & I Principal or more senior Consultants, this person will manage and take ownership of technical customer projects in such a way that each project is accomplished to the satisfaction of the customer Statement of Work; on schedule, quality assured and within budget.

The selected candidate will ensure all flow-down requirements are managed to overall project scope. Individuals in this position will rely on technical experience and understanding to ensure engineering milestones are achievable and aligned to solution end-state. This role is a customer-facing position within Professional Services.

Requirements and Responsibilities specific to this individual’s role:

  • Supports Verizon Risk Analysis (VRA)-IoT Support
  • Supports Verizon Risk Analytics (VRA)- Verizon Voice Defense (TDoS)
  • Familiarity with Incident Detection Systems, algorithms and current threat vectors and trends
  • Ability to use and interpret advanced analytics, to include PCA Based Anomaly Detection
  • Knowledge of Telephony Network records and protocols
  • Advanced working knowledge of Microsoft Excel to include statistical analysis tools
  • Experience with SQL and database structuring
  • Excellent presentation skills
  • Willingness to be on call 24x7x365

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Three or more years of relevant work experience.

Even better if you have:

  • A degree.
  • Three or more years of experience in a technical support environment
  • Demonstrate a limited level of technical skills within a single technology tower and across few practice areas.
  • The willingness to follow documented Professional Services processes and procedures to provide support to senior engineers as they solve client business problems through the development of custom solutions.
  • Demonstratesocial and communication skills to effectively manage regular interaction with customers, other technical staff, Verizon account teams, and third party vendors.
  • Interactions and engagements will be face-face as well as via conference calls, net-meetings, and email exchanges. Must demonstrate business insights, technical knowledge and the ability to manage single small projects.
  • Capability to interact and work together with external vendor-partners and their technical resources for issue and problem analysis and resolution.
  • The basic business competencies, relationship building skills, limited project management skills and effective communication and customer support skills.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.