What you’ll be doing...

The Wireline Operations Controls Center (OCC) provides provisioning, maintenance and dispatch support to the Retail, Wholesale and Enterprise business customer base and is open 24 hours, 365 days a year. We provide support for every product level from POTS service to Optical Carrier Systems. As part of the operations center team you will be a part of a very high paced and customer focused work environment.

This position is for a Supervisor in the NJ MCO/OCO center in Robbinsville, NJ. The candidate must have strong leadership skills and the ability to lead and develop a team in providing excellent customer service for all customer bases. Must demonstrate ability to adapt quickly and embrace change.

Responsibilities include a combination of the following: manage a team of direct reports in a unionized environment, oversee network technicians utilizing remote test systems, applying fault isolation techniques and standard diagnostic procedures to isolate and resolve equipment and circuit problems;maintenance functions, ensure proper test and isolation processes are being used by center technicians, monitor daily work and assign work accordingly, administer absence plan as needed, conduct monthly quality and safety reviews, time reporting, weekend and out of hours management tour assignments on rotating basis. Ensure accountability to supplier organizations in order to meet service objectives. Work with the union to resolve grievances and/or workplace issues and create a positive working environment. Provide detailed technical information, summarize and log the results/findings of each activity, escalate as needed to supplier organizations, and issue reports. Requirements also include weekend duty, on call, and extended hours as required. Candidate must be willing to work holidays and weekends as needed.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Willingness to work a flexible schedule, including nights and weekends as necessary.

Even better if you have:

  • A degree.
  • Demonstrated strong background in MCO/OCO maintenance.
  • Experience with special service circuit maintenance/upkeep.
  • Management/supervisory experience in a union environment.
  • Minimum of 2 years’ experience in installation and maintenance.
  • Experience in reading and interpreting circuit design info and WFA logs.
  • Previous experience supervising union employees. Experience and understanding of CWA Contract, labor relations and grievance process.
  • Ability to work independently and effectively with minimal supervision, make sound recommendations and decisions that have direct impact on the corporate and organization objectives.
  • Candidate should possess superior communication skills, be well organized and able to motivate employees to exceed objectives.
  • Strong PC skills - Excel, Outlook, MS Word, etc.
  • Experience interfacing with various supplier groups and working with teams.
  • Experience with the following Verizon Systems: TIRKS, vRepair, WFA-C, Avaya ACD.
  • Familiarity with both Analog & Digital technologies (DS0, DS1, DS3).

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.