What you’ll be doing...

This Supervisor position will drive solutions for small to medium sized engagements. Serves as a first line of defense for responding to incidents, attends crisis management calls, liaises between customers and Verizon

  • Supervising a team of employees.
  • Planning and apportioning work among employees.
  • Training, coaching and counseling employees.
  • Directing the work of employees.
  • Managing the performance of the employees including setting objectives assessing performance, placing employees on performance improvement plans, recommending disciplinary action, hiring and performance evaluations.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Experience managing accounts.
  • Experience with ITIL methodology.

Even better if you have:

  • A degree.
  • Seven or more years of experience in related discipline.
  • Understanding of technology supported by the organization.
  • ITIL v3 certification.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.