What you’ll be doing...

We innovate constantly to help the biggest names in business work quicker and smarter and we apply the same vision and focus to the way we do business. You’ll be managing a team responsible for meeting Verizon receivable targets and controlling bad debt. You will conduct monthly account reviews to ensure progress is on target, bases are aligned properly, and top delinquent customers have the necessary executive focus. In addition to coordinating the team’s work and ensuring quality results, you’ll also be creating a great working environment by providing clarity, direction, feedback, and coaching.

  • Providing input and design behind PA agreement goals and objectives each year.
  • Ensuring team sufficiently completes PA agreements, mid years, and end of year reviews timelyand accurately.
  • Accurately forecasting monthly accounts receivable performance.
  • Challenging team on forecast and establishing ownership of results at all levels.
  • Escalating delayed resolution receivables internally and externally.
  • Preparing executive level written communications and presentations as needed.
  • Ensuring VZ CPNI standards and quality call monitoring targets are met.
  • Prioritizing receivable base to ensure most impactful items have focus.
  • Responding to internal and external escalations from all departments and all levels.
  • Communicating with Legal.
  • Approving of customer service suspensions and reactivations.
  • Identifying, driving, and managing risk assessment for base of accounts.
  • Leading conference calls with customers and internal contacts to obtain receivable resolutioncommitments/strategies.
  • Reviewing and approving customer transactions, including refunds, credits, journal voucherpostings, etc.
  • Providing executive ready reporting and analysis.
  • Communicating receivables results and individual customer action plans to the Director andexecutive levels.
  • Communicating and assisting the Director with input, context, prioritization and execution ofactivities in support of the organizations goals.
  • Supporting and driving corporate productivity and transformation initiatives.
  • Identifying, planning and adopting Verizon Best practices.
  • Developing, setting and assigning team objectives, development plans and assessing teamperformance.
  • Managing resources, recruiting, hiring, staffing communications, disciplining and any reductions.
  • Conducting quarterly meetings with entire team.
  • Conducting weekly one-on-ones with direct reports.
  • Conducting monthly scorecard reviews with direct reports.
  • Conducting weekly staff meetings with direct reports.

What we’re looking for...

You will have exceptional leadership skills with the ability to meet aggressive deadlines and manage multiple projects simultaneously. You’ll understand inter-departmental processes and have excellent negotiation and communication skills to work with a variety of teams. You'll also possess strong analytical and problem solving skills.

You’ll need to have:

  • Bachelor’s degree or six or more years of work experience.
  • Six or more years of relevant work experience.
  • Five or more years of experience managing customer accounts from a collections perspective.
  • Knowledge in resource management functions and tools.
  • Product and contract knowledge across multiple lines of business.
  • Experience in transaction level management.
  • Experience working in a call center environment.

Even better if you have:

  • MBA.
  • CPA.
  • Five or more years of experience managing large scale teams.
  • Understanding of Telecommunications products including Wireline, Professional Services, Cloudbasedservices, and other strategic offerings.
  • Ability to manage to metrics and SLAs.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.