What you’ll be doing...

The Wireline Operations Control Center (OCC) provides provisioning, maintenance and dispatch support to the Retail, Wholesale and Enterprise business customer base and is open 24 hours, 365 days a year. We provide support for every product level from POTS service to Optical Carrier Systems. As a member of the operations center team you will be a part of a very high paced and customer focused work environment. The position requires strong leadership skills as well as team and personal accountability.

This position is for a Capacity Manager, Engineer IV Consultant with the Mid-Atlantic North Region OCC. Responsibilities of this position include, but are not limited to:

  • Processing and evaluating information contained within a variety of management systems/tools to develop and administer region-wide capacity management strategies for dispatch interval efficiency.
  • Effectively implementing solutions to ensure our workforce capacity matches the evolving demands of our customer needs in a cost-effective and timely manner.
  • Creating and presenting performance results, capacity plans, and workforce/workload reports to all internal stakeholders.
  • Identifying and working with the appropriate stakeholders to resolve issues and to eliminate performance roadblocks.
  • Developing and maintaining the short, medium, and long-term forecasts for workforce utilization and performance.
  • Identifying, highlighting, and correcting potential capacity issues before they impact live service delivery.
  • Influencing and developing productive working relationships with stakeholders.
  • Participating in continuous improvement and business transformation activities.
  • Flexibility with full-time schedule, including evenings, weekends, and being on-call.
  • Willingness to locally commute and attend off-site partnership/stakeholder meetings when needed. (An average of 15% per month).

What we’re looking for...

You'll need to have:

  • Bachelor's degree or four or more years of work experience.
  • Four or more years of relevant work experience.

Even better if you have:

  • A degree.
  • Relevant experience in Operations– Field or Center, (Finance/Budget experience a plus).
  • Excellent written and oral communication skills who can traverse multiple levels of management and be able to work well with various groups (National Staff, IT, Sales, Dispatch, Field, CO).
  • Excellent working knowledge of Microsoft Excel (formulas, pivot tables, functions) performing data/statistical analysis and visualization, (SQL a plus).
  • Strong organizational and time-management skills, self-starter, driven, ability to meet deadlines, and comfortable working in fast-paced, dynamic settings.
  • Experience collecting and consolidating information from multiple tools, systems or platforms into a single database or data repository.
  • Experience building, configuring and designing reports utilizing data retrieved from our supporting systems and metrics.
  • Working knowledge of COA, WFA, Workbench National, IVAPP, VRepair, Local Manager Central, Power Coach, (VZOT, NORM, COGNOS, SABIT, DTi a plus.).
  • Basic knowledge of IBEW/CWA collective bargaining agreements and labor relations.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.