What you’ll be doing...

Leading a team of managerial and individual contributor employees within an ITIL compliant 24x7 Global Network Operations Center (NOC) with responsibility to drive your teams through incident, problem, event, and change management efforts for large enterprise customers. Key point of contact for both local and international executive leadership for your function. Full responsibility for Customer Relations & Growth, Local Account Strategy/Service Delivery, & driving of all Human Resources related policies & processes.

  • Department head for 100+ employees with full responsibility for Operations Management, Change Management, Client Engagement, and Performance Management for Verizon Global Manage Services Operations.
  • Drive leadership development to develop ongoing performance excellence and ensure SLAs and performance objectives are met through strong business practices.
  • Create, communicate and execute process improvement strategies to exceed expectations of the customer and internal business objectives.
  • Create and manage special projects and presentations as required.
  • Ability to drive solutions for large global enterprise customers within a managed data and voice infrastructure.
  • Interface directly with Verizon and external C Level executives.
  • Leadership and professional development of managerial employees who manage individual contributor level employees focused on tasks including but not limited to the resolution of service disruption, incident management, and change management.
  • Implement strategies to improve productivity, reduce defects, up-skill employees and refine process effectiveness within the ITIL framework.
  • Accountability for leading/championing all Verizon, Local and HR policy and directives to ensure full compliance.
  • Adhere to and enforce the Verizon Code of Conduct.
  • Focus on developing the employee base and driving the business upmarket by focused client experiences that differentiate Verizon as the preeminent Global Manage Services solutions leader.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.

Even better if you have:

  • A degree.
  • ITIL Certification.
  • Ten or more years of relevant work experience in a leadership function with a laser-sharp focus on people and development.
  • Experience within a NOC/SOC environment.
  • Experienced in handling dynamic customer oriented environments with an expert level of Customer Service.
  • Strong Operational background in Network Management (Managed voice and Data, and emerging technologies around Software Defined Networking and Virtualized Network Management).
  • Network and Security equipment knowledge.
  • Manage Services Operations Leadership.
  • Exceptional Communication skills with the ability to seamlessly communicate with C Level executives.
  • Strong Business & Financial Acumen.
  • Exceptional Capacity Planning & Optimization ability.
  • Demonstrated excellent Verbal and Written Communication skills, as well as very strong critical thinking abilities.
  • Experience with Project Management – Planning, Execution and Ongoing Monitoring.
  • Capability to model Leadership Behavior based on Verizon Leadership Capabilities.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.