What you’ll be doing...

This candidate will oversee Incident and Problem Management duties within the Government Enterprise Network Operations Center (24/7) in Cary, NC providing network monitoring and support. The GENOC supports federal government customers with approximately 5K managed devices throughout the United States.

Responsibilities will include:

  • Providing technical support and assistance to federal government customer.
  • Proactively detecting anomalies and performance issues and bringing resolution to meet customer satisfaction.
  • Promoting a positive team environment among direct reports and peer managers across all functional areas.
  • Performing end-to-end trouble isolation and repair on physical and logical layer services, devising action plans for more complex issues.
  • Working with internal and external support teams as well as with the account and program management teams to facilitate fault isolation and repair efforts to meet established baseline objectives.

What we’re looking for...

You exemplify values of integrity, accountability, respect, and excellence in all your work. You’re organized, detail oriented, team centric, and have a keen sense of urgency in resolving problems, all while maintaining a focus on the customer at all times.

You’ll need to have:

  • Bachelor’s degree or one or more years of work experience.
  • Willingness to work weekends, nights, and holidays.
  • Knowledge of transmission principles and at least 1-3 years of IP networking experience.


Even better if you have:

  • A degree.
  • Effective interpersonal and communication skills.
  • Ability to process complex data and develop conclusions for management, business partners, and customers.
  • Strong Leadership/administrative skills (multi-tasking, planning, and organizing).
  • LAN/WAN networking experience.
  • Ethernet Circuit knowledge.
  • Wireless (3G/4G) knowledge.
  • Knowledge of one of the following technologies (Cisco, Juniper, IP Telephony, Data Transport)
  • ITIL v3 Foundation certification.
  • CCENT or CCNA certification.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.