What you’ll be doing...

The Verizon Experience Team is a new internal group tasked with evolving the Verizon customer experience across all channels and touch points through the design and implementation of innovative products and services that customers love. The team is assembling the brightest designers, design strategists, researchers, and product managers to collaborate within teams shaping the most important touch points across the customer journey.

An Experience Manager is a Product Manager who balances Business, Technology and Design priorities to deliver brand defining service experiences. One in three Americans use Verizon, so your work will have meaningful impact at massive scale. Work will span the delivery process, from identifying customer needs, to defining the experiences, to ensuring successful launch and ongoing enhancements. You will lead an integrated team that represents the customer, the business and the development teams. You’ll also play a key role in championing user-centered design within the organization and building relationships between key teams to orchestrate best in class experiences.

  • Define and socialize experience value propositions based upon customer insights, behavioral data, and business needs to establish and grow Verizon’s 5G service offering.
  • Align with cross-functional leadership to leverage key learnings and synergies in other areas of the business that could enhance the overall value proposition.
  • Utilize digital and human touch points such as home installation, marketing experiences, web/app and email content, and store merchandising to enhance how consumers learn about, shop for, buy, and receive 5G services. Align and coordinate with business units for execution of the intended experience.
  • Generate more value from all user touchpoints and flows while removing redundant steps and enhancing the customer journey.
  • Explore and establish new ways of doing business to differentiate 5G and grow the business.
  • Work with the business on prioritization and management of all aspects of the experience (product) roadmap through collaboration/input from other team members.
  • Clearly articulate the level of effort to enable and lead prioritization.
  • Provide direction, guidance, and translation of business requirements and customer insights for designers, IT, operations, and other key stakeholders.
  • Perform analysis, define requirements/user stories, work with teams to develop solutions to meet these requirements, and test and deliver experiences with the customer in mind.
  • Serve as a trusted advisor across teams and the business on how an experience does/could manifest throughout the product.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Consumer-facing digital product management experience in a leadership capacity.
  • Willingness to travel up to approximately 25% of the time to our 140 West office in NYC.

Even better if you have:

  • Advanced degree in engineering, design, or business.
  • Experience defining and driving the vision of experience programs and/or partnership based programs a plus.
  • Experience with wireless electronic devices.
  • Track record of gaining the trust and respect of others so as to build and lead world-class teams in transformational and high growth environments.
  • Experience building next gen experiences at scale with cutting edge organizations.
  • Strong analytical skills, with ability to interpret data and trends, diagnose problems, and recommend action plans to resolve issues.
  • Comfort managing concurrent projects in a fast-based, results-driven environment with equal enthusiasm for high-level strategic planning and tactical daily execution.
  • Team player approach.
  • Excellent communication skills and the ability to work across multiple stakeholder groups in a matrixed organization.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.