What you’ll be doing...

You’ll be joining a team that designs exciting incentives and sales campaigns for the consumer call centers to drive performance and engagement. You’ll use out-of-the-box creativity to design and execute incentives driving incremental revenue, units and other key performance indicators for the business. You’ll partner with our agency, communications, finance and marketing teams and others to deliver memorable and engaging programs to our frontline employees. You’ll be motivated to bring your best every day. Because here, better matters.

  • Developing the annual incentive strategy and roadmap for the channel using Behavioral Economics, Gamification and best practices in support of strategic initiatives.
  • Maintaining program integrity through a strong knowledge of human resourcesand labor guidelines.
  • Own the sales tracking business review documentrequests to ensure accurate tracking and channel impact.
  • Engaging with Go-To-Market and Go-To-Channel teams for offers and product launches that would be program impacting.
  • Develop and present plans for approval in the governance process.
  • Drive sales campaign results with measured results.
  • Complete analysis of programs (frequency depending on program) for accuracy and performance, and other random audits of results and tools.
  • Measuring performance to ensure maximum return on investment, as well as delivering on key performance indicators.
  • Partnering with Premium Content providers and other external sales partners to create cohesive channel plans that drive sales performance. Providing reporting, guidance and local incentives approvals.
  • Investigating and responding to inquiries on all programs.
  • Maintaining tight control of budget and invoicing process.

What we’re looking for...

You thrive in a fast-paced dynamic environment where different challenges pop up all the time. You have the ability to manage multiple projects with cross-functional teams to execute programs that drive ROI and strategic initiatives. You understand the impact that every interaction has on an organization’s ability to build customer loyalty and enjoy motivating others to achieve great results. Responding to the needs and preferences of others, you flex your style and approach to build rapport with a diverse range of people.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience
  • Four or more years of project / program design and management.
  • Two or more years working with an agency or vendor partner.

Even better if you have:

  • A degree.
  • Exceptional communication and presentation skills.
  • Preference will be given for incentive program strategy and design experience.
  • Channel marketing or employee engagement experience.
  • Four or more years of call center experience, preferably in a leadership role.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.