What you’ll be doing...

In this role, you will manage the customer experience onsite using various Tealeaf modules, Tealeaf UI capture, server installation, and installing/configuring new CX modules. You will also be responsible for:

  • Create custom events and alerts
  • Conduct exploratory eventing for ad-hoc requests
  • Perform analysis consisting of reporting on customer journey/experience for multiple digital platforms
  • Conduct impact analysis of various issues
  • Proactively review planned web changes with web teams to identify impact to Tealeaf events, dashboard, reports and alerts

What we’re looking for...

You must have:

  • Bachelor's Degree or four or more years of work experience
  • Four or more years of relevant work experience
  • Digital and mobile app experience.

Even better if you have:

  • Background in telecom
  • Prior analytical skills or a development background
  • QA Certifications
  • Proficient with Excel for data analysis, ex. pivot tables
  • Familiarity (at the user level) with analytics tools such as Tealeaf CX, Adobe Analytics (a/k/a SiteCatalyst), Google Analytics

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.