What you’ll be doing...

Experience:

Must have minimum 9-10 years of work experience in IT Operations and delivery for enterprise customers. Candidate is expected to have at least 5+ years of Security Operation Center(SOC) experience.

Work Location: Chennai / Hyderabad

Position Summary: Responsible for managing “24 x 7 x 365” Security Operations for Large Enterprise client of Verizon with teams spread between Chennai and Hyderabad locations. Role requires regular coordination with Global team spread across regions and various vendor partners supporting client. Responsible to maintain a healthy working relationship with all other support teams within in Verizon, like Cloud operation and Security operation. To work with Client Service Engineers/Security Service Advisor and service delivery teams - assigned within Verizon and also at customer end - to ensure that we effectively meet customer requirements while balancing the business objectives of Verizon. Will also drive development and overall improvements to the customers’ IT management strategy. Represent Verizon in Regular Service Review with customer.

Responsibilities include and not limited to:

• Able to manage team of 20+ members (Direct and Indirect), align teams with right priorities, set goals & objectives, performance-management, and engage in talent-development.

• Provide subject matter expertise to Operations team illustrating in-depth business knowledge across Verizon’s proprietary products such as Managed Security Services(MSS).

• Manage cross functional groups consisting of Contractors, FTE’s & Senior Level Technical individuals.

• Responsible for one of the towers in MSS India Security Operations team which consists of multiple support layers (Health Alert Monitoring, Threat Management , Incident / SR Management, Change Management etc.) who manages Verizon Managed security devices for International customers.

• Responsible for tracking the SLAs, OLA’s ,Change Success Rate and related metrics at regular intervals to improve the team’s performance.

• Communicate with sense of urgency and collaborate with geographically diverse teams and time zones.

• Would be single point of the contact for daily operations from India on MSS function.

• Need to be able to access work load based on requirement and priority; utilize them efficiently to grow business in-house

• Other responsibilities include People & Leadership development

• Need to manage service delivery and also build strong client services and customer relationship.

• Manage variety of 24x7 roles & develops scalable talent, set direction for teams and develops talent

What we’re looking for...

Experience Requirements:

• A minimum of 9-10 years of experience with 5+ years of experience in Service Delivery & SOC Operations.

• Experience in driving Problem Management & Incident Management.

• Knowledge on scripting & have done at least one automation activity.

• Strong in Linux commands and hands on experience with Shell/Perl scripting.

• Must have working experience with High Voltage customers.

• Must have understanding and working knowledge on SEAM.

Experience in writing Root Cause Analysis document.

• Good working knowledge on Splunk. Experience on writing Splunk queries plus knowledge on Search & Reporting.

• Experience in building teams from scratch & managing minimum 10 to 25 member matrix & diverse teams.

• Excellent technical and non-technical presentation, communication and inter-personal skills

• Experienced with standards and procedures to manage and deliver 24x7 technical operations.

• Mandatory to have ITIL Certification and should have managed ITIL based 24x7 operations teams.

• Should have strong exposure to security devices including Firewall, IDS/IPS, Proxy, Load balancer, etc.

• Customer communication is critical and shall be provided throughout the customers’ event lifecycle.

• Proven skill to analyze and improve RTS (Return to Service) at all levels of operational delivery.

• Experience in handling dependent or independent 24x7 Operations team which consists of multiple support layers

• Adept in managing relationships & the ability to work across cross cultural teams

• Experience in managing variety of 24x7 operational roles and managed service delivery for large customers by tracking SLAs and operational metrics.

• Strong Relationship skills and issue resolution capabilities

• Excellent documentation, organizational and interpersonal skills

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.