What you’ll be doing...

You will provide technical support on Transport Network Elements to resolve equipment malfunctions, create procedures, assist with network problem isolation, and assist with hardware/software. Will assist Transport Technical Support engineers with operation, maintenance, and upgrade activities. Coordinate corrective actions with vendor as needed, minimizing calls to vendor as practical. Coordinate equipment upgrades with vendor, sites, and engineering. You will be responsible for representing department during development, implementation, First Office Application (FOA), operation and maintenance of any new equipment, feature or corrective load.

  • Provide complex technical support to SD&A, NMC’s, and peer groups.
  • Resolve complex technical demand maintenance issues.
  • Assist with network problem isolation.
  • Perform NE upgrades (software and hardware).
  • Assist NMC technicians with operation and maintenance activities.
  • Coordinate corrective actions with vendor.
  • Create operational and maintenance procedures.
  • Coordinate and assist with equipment upgrades with vendor, sites, and engineering.
  • Represent the department during development, implementation, First Office Applications (FOA), operation, and maintenance of any new equipment, feature, or corrective loads.
  • Review tickets open for greater than 1 month and provide direction for prompt resolution.
  • Provide 7X24 coverage, including weekend/holiday on-call support.
  • Provide input for vendor Operations Review meetings.
  • Research and resolve technical escalations.
  • Utilize software packages in support of duties (i.e. NMT, ProComm, Exceed, Word, Excel, Outlook).
  • Follow departmental guidelines as defined in the SOP (Standard Operating Procedures) and subsequent emails.
  • Shift work is a requirement for this position.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.

Even better if you have:

  • Bachelor’s degree or equivalent experience with telecommunications transport equipment (SONET, SDH, DWDM).
  • Excellent communication skills.
  • Knowledge of data analytics tools (Splunk, Data Lake) and scripting processes and tools (Python).
  • Willingness for shift work.
  • High level of proficiency in deployed Transport platforms.
  • High level of proficiency in the operation of the Verizon network.
  • High level of proficiency in trouble-shooting.
  • Knowledge in Data Analytics, Splunk (Big Data) and Scripting Tools (Python).
  • Proven leadership skills.
  • Expertise in the operation and use of a personal computer.
  • Proficiency in the operation and use of back-office support systems (MASTARS, vRepair, ETMS, MECCA, NETPRO, BGW, F&E, NIWS).

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.