What you’ll be doing...

This position will lead a team of finance professionals charged with ensuring Verizon’s consumer collections portfolio is in the best possible financial position. This leader is responsible for the direction and the strategic approach for collection treatment for the Verizon consumer and mass business portfolio for both wireline and wireless lines of business. This includes research, development and implementation for each strategic initiative. This Leader and team will assess and mitigate risk, as well as ensure proper internal controls exist and are functioning as intended.This position is responsible for analysis and strategic initiatives that increase efficiency, eliminate redundancy, and drive key metric performance.

Leader is responsible for leading the design, the enhancement, and utilization of models to predict and enhance performance. The position will provide analysis and post implementation feedback regarding collections strategy initiatives and programs. The position interfaces with LOB finance teams, area leadership teams, plus various other teams at all levels as it pertains to controlling Bad Debt and Churn. This Leader requires a heightened sense of urgency, comfort interfacing with leadership and the ability to make immediate change in project direction.

Leader will have decision making authority and oversight for the formulation and development of collection strategies. This includes, planning, execution, and monitoringrelative to implementation of new strategies. Leader is responsible for identifying issues impacting call centers as a result of strategy changes or project implementation and follow-up for resolution. Leader is responsible for ensuring quality controls are in place prior to and after strategy deployment, as well as follow-up for effectiveness.

Responsibilities include:

  • Manage a team of 8 to 12 Consultants / Analysts in developing and implementing strategic initiatives, improvement recommendations and provide overall leadership, including communication of business direction and promotion of continuous professional development.
  • Develop, maintain and modify collections strategies and timelines geared towards delivering best in class customer churn rates and reducing bad debt.
  • Drive an analytics mindset with in the team and leverage all available tools to tell the story of our portfolio, explaining not only what has happened historically but also what we can expect in the future given the strategy changes we make.
  • Manage and support Collections strategies and initiatives through system administration and maintenance, including, but not limited to the CACS, iCollect and Strata systems.
  • Analyze all aspects of inherent risk, and make strategic decisions concerning the scope of work to be performed based on those risks.
  • Drive the automation of controls to improve financial performance, repair controls that are not functioning as intended, and enhance existing controls that address deficiencies in the strategy.
  • Use relevant tools to perform testing as needed to identify root-cause issues and formulate improvement recommendations for senior management.
  • Partner with other teams to act on all regulatory requirements to insure Collection strategies are in compliance with Local, State and Federal Law.
  • Lead and/or participate in various national and cross-channel initiatives, particularly to ensure adequate integration of controls into existing and newly-created systems.
  • Analyze the daily work load and implement a dynamic plan to maximize the productivity of available resources.
  • Manage multiple vendors throughout the portfolio that perform a multitude of tasks with the intent to drive down the cost to collect and improve the overall effectiveness of the portfolio.
  • Manage the Strategy UAT process to ensure that agreed-upon controls are functioning as intended when systems are enhanced.
  • Develop and maintain positive working relationships with key internal customers.
  • Communicate timely and accurate information regarding system functionality, control gaps and planned enhancements.
  • Demonstrate ability to increase productivity, and shareholder return, as well continuously improving methods, approaches and departmental contribution.
  • Accountable for establishing a strong working relationship with IT partners for strategy enhancements, new strategies loaded into production, issues resolution and root cause analysis.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Supervisory or managerial experience leading a professional staff.
  • Knowledge of report query and design required.
  • Demonstrated experience with data mining, SQL and Tableau.
  • Willingness to travel up to 25%.

Even better if you have:

  • A degree or Master's degree in Accounting, Finance, Economics, MBA or equivalent.
  • Ten or more years of telecommunication experience with five or more years of Financial Services experience.
  • Project management and organizational skills with attention to detail.
  • Strong analytical skills with the ability to review results and evaluate the impact of initiatives.
  • Experience in data mining using SQL is preferred.
  • Working knowledge of call center systems, including: iCollect, dialer, RMICW, RMVP, Cofee, SSP, PeopleSoft, CACS, Strata, Vision, ESSBASE and ACSS, etc
  • Project Management Certification.
  • Experience with business case development.
  • Knowledge or experience with call center operations and reporting.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.