What you’ll be doing...

As the ID Management and Compliance Team Member, you will be responsible for managing creation, maintenance and terminations of Systems Access related to the overall goal of achieving security and governance compliance over External Business Partners in the SPC Channels. Work with supporting organizations – Legal and Regulatory /Security and IT to ensure no risk to Verizon systems and customers. Ensure we meet all regulatory and legal requirements with respect to ID management/access because here, better matters.

  • ID Management which includes add, repair, and delete agent access to Verizon tools.
  • Ensuring compliance with all company policies and processes including performance, work rules, and code of conduct.
  • Meet all service level agreements to deliver ID access in timely manner.
  • Support center launches and closures, working closely with technology lead to provide ID management support and meet security requirements.
  • Coordinate and lead training calls related to onboarding, process and procedures.
  • Pull OPM hierarchy reports as request by Vendor Partners.
  • Resolve any ID management escalated issues.
  • Support governance clearance requests, movement of work, and improved processes.

What we’re looking for...

You thrive in a fast-paced dynamic environment where different challenges pop up all the time. People come to you with all their process questions because you have a knack for explaining the complex in simple easy-to-understand ways. You understand the impact that every interaction has on an organization’s ability to build customer loyalty and enjoy motivating others to achieve great results. Responding to the needs and preferences of others, you flex your style and approach to build rapport with a diverse range of people.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Three or more years of relevant work experience.
  • Excellent verbal and written communication skills, strong project management skills.

Even better if you have:

  • A degree
  • Six or more years of experience with customer contact center experience.
  • Ability to be highly self-motivated and work independently in a virtual management environment.
  • Ability in decision-making and flexibility to react to frequent operational changes and adjustments.
  • Experience with Microsoft Excel, Microsoft PowerPoint, Google Sheets, & Google Slides.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.