What you’ll be doing...

Responsibilities:

  • Respond to requests and legal demands for assistance by law enforcement and attorneys.
  • Retrieve company records and analyze data pursuant to legal documents.
  • Verify the validity of the legal demand, and the legal document allows for release of the requested records while ensuring all policies and procedures are followed.
  • Responsible for the activities associated with the security of the company's property, personnel and information.
  • Handle incoming calls and provide assistance.
  • Respond to inquiries and demands made by attorneys, prosecutors and other law enforcement personnel.
  • Provide guidance to other departments on matters relating to the release of company records.
  • Act as liaison between the company and the law enforcement community.
  • Maintain the highest level of confidentiality.
  • Presentation experience and skills may be required.
  • Some travel may be necessary for training, court appearances and/or presentations.

What we’re looking for...

You'll need to have:

  • Bachelor's degree or one or more years of work experience
  • One or more years of experience in landline or wireless in areas of sales, legal, or customer service.
  • Knowledge of call processing.
  • Willingness to travel up to 25%.

Even better if you have:

  • A degree.
  • Knowledge of legacy landline and wireless systems. Primarily: ACSS, iVision, RADAR, UIM, MARS, CoFEE and BARS.
  • Knowledge of Verizon network and call processing.
  • Paralegal certification.
  • Ability to handle sensitive and confidential information and matters.
  • Self-starter with the ability to make independent decisions and the judgment to know when to seek guidance.
  • Ability to prioritize multiple responsibilities and process high volumes of work in a timely and accurate manner.
  • Microsoft office and Google Suite skills.
  • Ability to read and understand legal documents.
  • Knowledge of state and federal laws.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.