What you’ll be doing...

This role will serve as primary point of contact for Managed Services projects; accountable for project deliverables.

  • Project level data review and management of corrections if project flow through requires resolution.
  • Internal and external customer interaction to include project planning & milestone management.
  • Accountable for overseeing site specific tasks and asset deployment as part of project.
  • As the SME (subject matter expert) in Managed Services, the Project Manager leads the project team and project deliverables in the planning of the MS project activities.
  • Performs overall project management services for the delivery and service activation of the customer network.
  • Track open action items and maintain status reports.
  • Data review and management of corrections in systems.
  • At project level, make sure we can deliver the project requirements by validating and updating all appropriate information in the ESP system to ensure the business expectations of MNSO (Managed Network Service Operations) and Product Marketing are met.
  • Audit and approve/reject the ESP MS service orders.
  • Internal and external customer interaction.
  • Develop a communications plan with the full project team and set expectations as to the roles and responsibilities of each of the team members for all phases of the project.
  • Ensure project planning & milestone management.
  • Accountable for site specific tasks and for the asset deployment as part of project.
  • Accountable to work with all internal owners of components of order such as CPE, Access, Network Service (SIG/ VoIP if applicable etc.) that contribute to critical delivery path of project.
  • Responsible for specific MSPM tasks in systems (Provisioning Controller & ESP).
  • Provide support to oversee successful activation and management acceptance.
  • Ensure resolution of problems pertaining to billing hand-over (of sites or project components) if needed.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Three or more years of relevant work experience.
  • Project management experience within telecommunications or IT services.
  • Strong customer service skills & focus.
  • Strong facilitation & problem solving skills.
  • Knowledge in technical concepts & able to explain to customer at basic level.
  • Ability to perform well under pressure to meet deadlines.
  • High attention to detail.
  • Excellent organizational and prioritization skills.
  • Strong computing skills & knowledge in managing multiple systems.

Even Better If You Have:

  • A degree.
  • Experience as customer service in a business to business environment.
  • Ability to focus on continuous improvements – being able to proactively identify opportunities to improve & questions the status quo.
  • Multicultural knowledge.
  • Excellent Team player.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.