What you’ll be doing...

IT QA Process and Quality Management will provide guidance within the accessibility team
and be responsible for developing and executing A11y quality management, leveraging the
common process language and methodology to drive continuous improvement, and lead the
development of the processes and tools required to identify value creation and efficiency
opportunities across the organization. This position will oversee the planning, managing,
and execution of all Accessibility Quality Management testing activities and track
improvement metrics, and manage initiatives that are customer driven, value focused and
diversity oriented while meeting WCAG 2.0 AA.

JobResponsibilities -
● Helps to communicate the Process and Quality Management testing operations with
alignment with team and corporate goals
● Gains buy in at all levels of the organization on process and quality management
concepts, best practices and strategic relevance
● Provides guidance to a team of business analysts, specialists and developers on how
to effectively interpret the WCAG 2.0 AA guidelines specific to VZW platforms to
promote excellent performance and create a culture of development for all abilities
● Establishes and implements quality control systems and resources for problem
identification, resolution, reporting and continuous improvement
● Reviews design, implementation and documentation for testing and inspection
● Plans and executes accessibility defects
● Leverages data analytics to identify relevant historical and predictive key data
elements to optimize performance and minimize risk
● Identifies compliance risks and takes actions necessary to minimize or eliminate risks
● Establishes and monitors quality performance criteria and rating system for critical
accessibility vendors

What we’re looking for...

● Experience using Deque products
●Five or moreyears of experience in Project Management, Quality Management (QMS) creation,
implementation and management, including:
● Telecommunication experience
● Strong WCAG 2.0 knowledge
● 5+ years QA and Testing Strategy
● Experience with assistive technology: VOX, JAWS, NVDA

Required Education:
● Bachelor’s degree in Business Process Management or equivalent experience

Desired Specialized Skills:
● Experience with Digital Operations, store operations, call center technologies and
best practices
● Proven track record of setting and delivering on project
● Interpersonal and leadership skills
● Team building and talent development
● Analytical and conceptual thinking – using logic and reason, creative and planning

● End-to-end view of business cycles – root cause analysis
● Executive-level presentation and communication skills
● Communication skills – interpersonal, presentation and written
● Computer savvy – skilled in the use of MS Office and quickly adapts to new software
● Integration – joining people, processes or systems
● Influencing and negotiation skills

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.