Operations Supervisor
- Philadelphia, PA, United States
- Full-Time Operations
- Job # 505370
- Date posted - 2019-01-28
What you’ll be doing...
The Wireline Operations Control Center (OCC) provides provisioning, maintenance and dispatch support to the Retail, Wholesale and Enterprise business customer base and is open 24 hours, 365 days a year. We provide support for every product level from POTS service to Optical Carrier Systems. As a member of the operations center team you will be a part of a very high paced and customer focused work environment. The position requires strong leadership skills as well as team and personal accountability.
This Supervisor (Dispatch) position has an overall responsibility for ensuring technicians are deployed according to Operations Control Center (OCC) recommended dispatch priorities to meet business and operational needs for residential, small and large business customers. The Supervisor is tasked with effective management of installation and maintenance work requests and managing day to day operational issues ensuring the resolution to all escalated and non-escalated issues are handled in a timely manner. Responsibilities will include managing the following, but are not limited to:
What we’re looking for...
You'll need to have:
Even better if you have:
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.