What you’ll be doing...

The Fraud Manager is responsible and accountable for fraud losses across multiple Verizon business units. As such, the candidate must develop effective relationships with Business and Technology leadership as well as our external technology partners to effectively balance financial protection, customer experience and revenue needs.

This Manager will lead a team detecting new fraud trends, developing effective and efficient controls, and driving changes across the business to protect against the ongoing fraud threat. Duties include developing, designing and implementing strategy, then modifying that strategy to support ever changing business needs and related fraud risks, including appropriate allocation of fraud center resources. The successful candidate will need to be familiar with Verizon’s control environment, able to quickly analyze and determine root causes, think strategically to implement new systematic or process controls, and partner effectively with IT, the business and external partners to continually evolve security and prevention.

  • Liaison with other business functions and units (Sales, Operations, Revenue Assurance, Roaming operations, Engineering, IT, Corporate Security, Compliance).
  • Management of detection strategy within the allocated capacity to ensure customer experience metrics are achieved.
  • Promote the team’s professional development in a manner consistent with Company policies and practices.

What we’re looking for...

You’ll need to have:

  • Bachelor's degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience in Network, Finance, Marketing, or Product Management.

Even better if you have:

  • MBA or other advance degree.
  • Four or more years of diverse experience in multiple fields, including Network, Finance, Marketing, or Product Management.
  • Ability to demonstrate a working knowledge of System enhancement process, Fraud Center process, Training and Development, Resource Management and Customer Experience.
  • Ability to lead in a hyper change environment and support a 24/7 Fraud Operations.
  • Previous experience managing multiple assignments, with attention to detail.
  • Excellent verbal and written communication skills.
  • Prior experience in Fraud or Security functions.
  • Advanced Query Skills (SQL).
  • Knowledge of network technologies, both wireline and wireless.
  • Excellent negotiation and communication skills.
  • Organizational and process management skills.
  • Ability to meet deadlines, complete important time sensitive tasks and adapt quickly to last minute changes.
  • Demonstrated critical thinking skills.
  • Ability to create and work in a team environment.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.