What you’ll be doing...

Our business customers have ever-increasing demands and expectations, and we work tirelessly to meet or exceed them. You’ll be working on site for one of our most important national accounts, maintaining the voice and data network they rely on to stay up and running. Thanks to you, our customer will rest easy knowing they don’t need to worry about staying connected—because you’re on top of that.

  • Troubleshooting network issues in a 24x7 environment.
  • Documenting customer incidents and resolutions.
  • Providing onsite support in weather-related emergencies, like blizzards or hurricanes.
  • Supporting other customer locations as needed.

Additional responsibilities:

  • Installing and maintaining CPE at customer locations.
  • Responding to fiber cable outages and splicing fiber.

What we’re looking for...

Friends would describe you as a highly-motivated, self-starting problem solver. You’re organized and diligent, with an eye for detail, and you’re a great communicator, able to present information effectively to a variety of stakeholders. When it comes to customers, you go above and beyond, taking a real ownership of problems and ensuring resolution. You’re energized by the idea of working for a cutting-edge technology company that breaks new ground every day.

You’ll need to have:

  • Bachelor’s degree or one or more years of work experience.
  • Willingness to work overtime, nights (12am to 4am) and weekends, and travel occasionally.

Even better if you have:

  • A degree.
  • Project management experience.
  • Experience with configuring and troubleshooting Cisco switches and routers.
  • Experience with Avaya voice and data network systems.
  • Experience with Microsoft Office. Ideally, PowerPoint or Visio.
  • Working knowledge of wireless access points or ups.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.