What you’ll be doing...

As our Senior Project Manager (PM), you will be responsible for providing project and resource management in support of installing and activating core and strategic products via standard and non-standard processes. You will be responsible for coordinating implementation activities between the customer, branch/account team personnel (pre/post-technical support), internal groups (e.g., order entry, provisioning, CPE, Operations) and third party client/vendor resources (e.g., voice and data equipment vendors, local access providers, etc.) as needed. You will consistently leverage your expertise in resource/project management, offer suggestions to improve service delivery performance and generally utilize product knowledge to ensure customer needs are being met. As with all other Verizon Business customer facing positions, the PM should be alert to potential revenue enhancing sales opportunities. Additionally, the position may at times require the PM to be accessible to the customer on a 24 by 7 basis, and provide the customer with back up contact information when applicable.

Proactive Customer Support:

  • Serving as support for the account team to provide superior customer service though the expert handling of the implementation process.
  • Providing implementation input (project timelines, dependencies, milestones, resources) during pre-sales process as needed.
  • Preparing and delivering customer implementation plans and providing customer and account team with frequent updates and status reports.
  • Hosting weekly meetings, as appropriate, with branch personnel/account team to review status of pending orders.
  • Educating other PMs on implementation resolution, best practices/processes and other critical skills.
  • Providing customer education and encouraging adoption of Verizon Business self-service tools including e-bonding for customer ordering purposes.

Core Customer Responsibilities:

  • Functioning as lead party in the coordination of activities related to the installation of all services for the customer. Ensuring that all organizations touching the order accurately complete their respective tasks.
  • Escalating as required to ensure customer due dates are met.
  • Ensuring performance to meet operational metrics (e.g., on-time performance) and contractual obligations (e.g., SLA delivery).
  • Coordinating/working with Provisioning, Service Delivery, Operations, and other related groups as required in the activation of services and/or installation of equipment.
  • Receiving and working all order types from customers and/or account team as defined by the segment.
  • Contacting customer to verify critical order information.
  • Reviewing all service requests for accuracy and completeness by working with the customer and/or account team prior to order entry/submitting for processing.
  • Ensuring accurate submission of completed and verified service request for processing.
  • Ensuring company-provided and customer-provided equipment is installed on time.
  • Tracking all service requests/milestones via the latest implementation tracking tools through to close to bill.
  • Coordinating and hosting meetings with customers, equipment vendors, and account team personnel as required.
  • Scheduling cutovers with customers and equipment vendors. Ensuring the customer is provided with appropriate written and/or verbal confirmation of critical dates within the service delivery timeframe.
  • Attending cutovers via conference call or at customer location, including after-hours support, as required by the customer to ensure a superior installation.
  • Performing special projects as assigned by Manager.
  • Ensuring service request is installed and ready for first bill review using current Methods and Procedures.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Project Management experience.
  • A Project Management certification.

Even better if you have:

  • A degree.
  • Eight or more years of project management experience.
  • Strong leadership and communication skills.
  • Experience in project governance and/or quality assurance role/s.
  • Basic computer hardware and software skills, including Windows, word processing, spreadsheets, presentation, and database software.
  • Knowledge of project management software.
  • Internet navigation skills.
  • Experience in an industry-related field.
  • Background in telecommunication technologies.
  • Solid understanding of operations and implementation.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.