Workforce Planning and Analytics Supervisor
This job posting is no longer active
- Silver Spring, MD, United States
- Full-Time Customer Service
- Job # 506976
- Date posted - 2019-01-31
This job posting is no longer active
What you’ll be doing...
Responsible for Workforce Planning and Analysis Intraday Management for Verizon Consumer Call Centers. Responsible for interacting with the VCM leadership team to oversee workforce performance, scheduling and payroll of the Consumer, and Multi-lingual centers. A critical function of the position is to ensure the most efficient use of call center staffing resources to meet customer demand for each 15 and/or 30 minute increment, 6 days a week, in an effort to ensure objective answer time results are achieved across all intervals. This position will provide both onsite and virtual coverage.
What we’re looking for...
You will need to have:
Even better if you have:
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.