What you’ll be doing...

The Technical Product Support Engineer role is an integral part of the Digital Enablement, Collaboration, and Customer Experience team within the Professional Services organization at Verizon Enterprise Solutions.

You’ll be responsible for:

  • In this Service Desk position you will support various customers and platforms at a Tier 2 level, including CPE device, Internet of Things, Managed Mobility, and WiFi for Business.
  • You will provide Tier 2 level support, following established processes and procedures, for customer requests, software updates, and technical troubleshooting for the various platforms and customers.
  • Support of network related equipment from various original equipment manufacturers, such as Cisco, Riverbed, & Cradlepoint.

What we’re looking for...

You’ll need to have:

  • Associate's degree or two or more years of work experience.
  • Three or more years of relevant work experience.
  • Service Desk experience supporting both hardware and software from various Original Equipment Manufacturers (OEM).
  • Willingness to be able to work various schedules to support 24x7x365 customer commitments.

Even Better if You Have:

  • A degree.
  • Three or more years of technical customer support of IT platforms.
  • Experience working for medium to large corporate customers.
  • Microsoft tools experience including MS Word, Excel, and PowerPoint.
  • Flexibility and willingnessto take on new work assignments often with varied technical and customer support responsibilities.
  • Proven team player, flexible, and adaptable.
  • Desire and ability to learn new products and services.
  • Desire to continue your education.
  • Excellent corporate customer service experience.
  • Demonstrated performance as a self-starter.
  • Demonstrated high performance working remotely with little supervision.
  • Sense of urgency in a fast paced environment.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.