What you’ll be doing...

Employees rely on us to keep them informed and engaged. And when we have new products or services, you’ll make sure they know everything they need to know – and learning will be fun! You’ll manage the creation, development and execution of campaigns and programs within the Consumer Service organization. You’ll create employee campaign strategies with a focus on elevating the experience and coming up with new, unique ways to engage, motivate and educate.

  • Create and develop internal campaigns for customer facing representatives and their management teams on products/services as well as culture initiative engagement strategies, and recognition programs.
  • Ensure business objectives are effectively and successfully communicated to local teams and channel management stakeholders.
  • Manage programs from inception to completion.
  • Organize and motivate program teams.
  • Build and deliver presentations.
  • Identify opportunities based on feedback and develop plans to improve employee engagement/sales culture in each center through effective programs.
  • Collect and analyze data in order to ensure programs are relevant, effective and well-received.
  • Possess a wide degree of creativity.
  • Leverage your strong knowledge and understanding of current industry trends.

What we’re looking for...

You thrive in a fast-paced dynamic environment where different challenges pop up all the time. You understand the impact that every interaction has on an organization’s ability to build customer loyalty and enjoy motivating others to achieve great results. Responding to the needs and preferences of others, you flex your style and approach to build rapport with a diverse range of people. You also have experience with designing engagement programs, within a large organization, and are a creative, out-of-box thinker.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Four or more years of experience in project/program design and management.
  • Four or more years of experience in culture, engagement and recognition programs.
  • Experience with Google Docs and MS Office Suite.
  • Willingness to work some nights, weekends and holidays.
  • Even better if you have:

  • A degree in Communications, Journalism or Program Management.
  • Proven ability to create effective short- and long-term strategies.
  • Expert in communications - digital, print and video.
  • Exceptional verbal and written communication skills.
  • Customer service or call center experience.
  • Strategic and analytical ability; skilled at collecting and analyzing data to make appropriate process/business decisions/recommendations.
  • Ability to be a self-starter that learns and adapts quickly to new systems, software and hardware.
  • Excellent organization and time-management skills.
  • Ability to be results oriented, with a strong sense of urgency and are proactive and flexible.
  • Demonstrated ability to thrive in a dynamic environment and work on multiple projects simultaneously while meeting deadlines.
  • Proven ability to lead multi-functional program/project teams.
  • Strong knowledge of Call Center environments.
  • Demonstrated ability to effectively handle conflict and bring about resolution.
  • Ability to think strategically and analytically.
  • .

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.