What you’ll be doing...

A superior customer experience is our promise and you’ll be leading a team to provide just that. Your team in our customer care call center will be delivering great service again and again under your direction. They’ll be answering questions and resolving customer issues about orders, billing, or other matters. You’ll be a role model of first class customer service while you develop your team.

  • Leading, motivating, and developing a customer care team to deliver exceptional service.
  • Ensuring that resources are in place and trained so that customer issues are resolved quickly.
  • Tracking and managing call volume for optimal efficiency.
  • Maintaining the highest quality of service by monitoring employee-customer interactions and coaching the team on how to improve.
  • Applying policies, procedures, and guidelines appropriately and setting the example for communication skills, work ethic, and judgment.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.

Even better if you have:

  • A degree or experience with technical products, software, hardware, or telecommunications equipment or related fields.
  • Supervisory experience of 10 or more employees.
  • Customer service or call center experience, ideally with technical products or services.
  • Led a team, preferably in customer service or a call center environment.
  • Experience in coordinating, scheduling, and project tracking.
  • Experience with employee evaluations and workload distribution.
  • Experience from a white glove service.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.