What you’ll be doing...

The Omni organization is building a centralized product management practice across all customer touch points to deliver a One Verizon experience. The organization will be a key enabler to delivering the business plan by driving transformation.

Our winning strategy is to deliver a customer first, digitally enabled experience. This organization is uniquely positioned, owning the E2E customer journey for Verizon. This enables an intelligent, connected, customer centric ecosystem. We are passionate about delivering delightful digital first experiences to our customer across their lifecycle.

This role will lead omni-channel customer centric authentication strategy for Verizon products across all entry points of the Verizon footprint. Authentication includes live customer facing channels and online registration, sign in, retrieval of user ID/password and fraud prevention. This role will be a key player in creating a broader strategy for consumer centric transformation and will help define how we use authentication as the connective tissue of the physical and digital consumer experiences. This role will partner with Engineering, Product, UX Design, Security, and Legal to implement best in class authentication products and practices that balance ease of use and security. This role will also be responsible for brainstorming with and read out to internal executives.

  • Lead omni-channel customer experience authentication strategy for wireline, wireless and 5G.
  • Build out strategic plans to bring digital and live environments (e.g. retail, call center) together through authentication capabilities.
  • Convert strategic ideas into executable actions by defining solution requirements and facilitating the various team activities to implement solutions.
  • Proactively identify and implement innovative authentication trends.
  • Develop enhancements to make the authentication experience easier & more secure for the customer.
  • Develop a digital-first strategy and roadmap to transform our customer’s authentication experience into best in class throughout the customer journey.
  • Analyze E2E flows using customer behavior data to identify opportunities for improvement.
  • Be an authentication SME, partnering regularly with Security & Legal.
  • Partner with UX Design, Engineering, Product, Legal & Security on authentication improvements, short term with a bigger picture of long term vision in mind.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Five or more years of experience working in authentication strategy or relevant area.
  • Experience working on passwordless authentication experience.

Even better if you have:

  • MBA or other relevant Master's degree.
  • Technology thought leader and highly knowledgeable of industry agnostic, best in class authentication trends.
  • Expertise in authentication including customer registration, online sign in, retrieval of credentials and fraud prevention.
  • Experience working in a large, diverse company where implementing change requires efficient communication and dynamic thinking.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.