What you’ll be doing...

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As part of the Verizon Global Technology Solutions team, you will have an opportunity to be part of an exciting transformation. You will be a critical team member responsible to stand up a new IT Managed Services Vendor Engagement model to support all of Verizon Business Group (Enterprise, Wholesale and Medium Business). You will collaborate across multiple Lines of Business to define engagement models and process within tools. You will oversee demand management and vendor change management while monitoring vendor performance. You will personally engage in: Demand management and monitoring, Sizing and prioritization, Issue management, Vendor change management, Continuous improvement, Service control and monitoring, Clarity Project Administration and Spend and Performance Management.

  • Manage and monitor demand from towers/business units and share relevant work with vendor
  • Collaborate with Vendor on developing estimates for work
  • Creation of contractual vendor agreements using our Project Administration Tool; outlining prioritized work, expected deliverables, timelines and level of effort.
  • Develop forums to secure signoff on level of effort between Verizon delivery and Vendor delivery
  • Develop forums to interact internally with the Vendor at all levels of governance
  • Develop internal forums for LOBs to come together to discuss service delivery and performance, mitigate risk and solve issues.
  • Ensure tools in use have the required functionality to support vendor management as well as service delivery
  • Establish governance forums with necessary parties to track performance management
  • Regularly review and enforce compliance of vendors with contractual obligations
  • Regularly review and enforce compliance of vendors with regulatory obligations
  • Ensure regular inspection that work delivered meets acceptance criteria and definition of done.
  • Lead critical issue resolution, escalation and tracking of progress when there are priority conflicts and drive ownership & mitigation of risks raised by business & partners
  • Provide communication for vendor engagement. This includes gathering overall materials and facilitating status reviews on bi-weekly executive alignments calls.
  • Identify improvements and assess impact against Performance metrics.

What we’re looking for...

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You’ll need to have:

  • Bachelor’s degree or six or more years of relevant experience
  • Fours plus years of IT Project Management
  • Experience developing content for leadership and communicating program risks and dependencies
  • Experience implementing continuous delivery
  • Experience driving operational and financial management and reporting, ability to design and solve for metrics across quality, productivity, user experience, innovation and cost.
  • Skills in G Suite and MS Office

Even better if you have:

  • Bachelor’s or Master’s Degree in Computer Science
  • Experience in data based performance management Leadership skills
  • Background in Process definition and Governance models
  • Vendor management background
  • Experience with Clarity and JIRA
  • Expert level understanding and application of Agile methodologies (Scrum, Lean, Kanban) and scaled Agile framework
  • Expert facilitator to guide and coach a large and diverse globally distributed team to remain focused on Value delivery and execute in advanced agile practices
  • Strong facilitation and negotiation skills to help team be outcome focused
  • Strong writing and verbal communication skills; able to communicate across all levels of management

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.