What you’ll be doing...

The Network Maintenance Engineer will work with Lab stakeholders to develop and implement Lab environments needed for project and initiative support. The engineer will create and publish functional and technical requirements by working with Lab stakeholders for new project requests. The engineer will develop troubleshooting guides and Visio diagrams to be used by all other MTCE lab and Network organizations.

The Network Maintenance Engineer will provide outage resolution oversight. The engineer will act as the central VZW escalation/support contact for EPC/IMS/Call processing/ related issues when major outages in the Lab occur. The engineer will collect, identify and evaluate data relating to system problems that impact application performance and efficiency. The engineer will analyze system failures and develop short- as well as long-term solutions to address each. The engineer will be responsible for vendor/Internal escalation to ensure minimum outage duration. The engineer will work with multiple vendors across multiple platforms to achieve system stability. In the event that executive leadership needs to be involved Maintenance Engineering management will be brought in as a point of further escalation.

  • Support teams in validating and providing quick root cause analyses.
  • Troubleshoot Lab call processing issues.
  • Reproduce production issues in the lab.
  • Provide updates to trouble and support tickets.
  • Create and/or update lab documentation.
  • Manage MTCE lab environments in which they will test and refine new hardware/software before approval for installation in the production environment.
  • Lead Lab projects and initiatives to improve Lab uptime and efficiency.
  • Provide administrative management of the monitored products.
  • Review vendor performance regularly in order to ensure technical compliance with agreements.
  • Be challenged to minimize the cost of all new capital purchases as well as actively reduce existing vendor expense costs "year over year".

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Experience with SIP and TCP/IP.
  • Experience building Visio Network diagrams.
  • Knowledge of the LTE architecture.
  • Experience with EPC/IMS systems.
  • Experience with Transport systems.
  • Experience with UNIX/Linux OS.
  • Experience with troubleshooting end to end call flows for 3G and 4G Networks.

Even better if you have:

  • A degree.
  • Project management and problem-solving skills.
  • One or more year of vendor management experience.
  • Experience with automating repetitive tasks.
  • SS7 systems experience.
  • DNS systems experience.
  • System Administrator experience.
  • Database Administrator experience.
  • Demonstrated strong analytic, interpersonal, and communication skills.
  • Ability to work independently on routine and non-routine research and reporting functions.
  • Ability to work with cross-functional teams.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.