What you’ll be doing...

Verizon’s Global Professional Services (PS) organization provides consulting, design, implementation, and management to Verizon’s Enterprise, Medium Business, and Government customers. The Principal Consultant Business Solutions - Sales Group will provide the sales teams and strategic customers with a single point of contact for all UCCaaS (Unified Communications and Collaboration as a Service) site specific order processing, common vocabulary, and process that help facilitate client dialogues around complex services and products as well as coordinate post-complex sales delivery.

Working alongside the Principal Consultant the PCBSS will act as lead in the establishment and execution of process and service development plans to ensure effective quality control, quality assessments and enable greater product development. While not a managerial position the Principal Consultant will provide supervisory oversight for the team. This allows our sales teams the ability to better identify, qualify, prioritize and sell leveraging our practices:

  • Industry Knowledge.
  • Prior Experiences and Leverage of Other Engagements.a
  • Value Proposition Development.
  • Complex / Cross-Tower Solution Selling and Delivery Experience.
  • Relationship Management and Governance offerings.

The Business Solutions Sales Group will be aligned to the UCCaaS Product Solutions and Professional Services Implementations teams. This Role is responsible for establishing strong and mutually beneficial business partner relationships within Verizon’s UCCaaS Sales and Ordering lifecycle. Their objective is to drive revenue acceleration through streamlining order entry processes.

Responsibilities:

  • Establish and maintain strong customer relationships up to and including CxO levels, with the goal of becoming Trusted Advisors.
  • Act as the Order single point of contact for Customer, Sales and Delivery teams.
  • Act as the escalation point for all UCCaaS non-Professional Services components (e.g. CPE, PIP circuits, IP Toll Free, etc.).
  • Support all in-flight UCCaaS site specific events with the customer.
  • On-site and back office support to handle customer inquiries, request for service, status of activities.
  • Role is engaged with customer during Pre-Sales prior to final signature and remains through Day 2 delivery.
  • Coordinate process-related duties to enable Sales and Order efficiencies.
  • Verify accuracy and completeness of orders entered into Verizon CRM tool from Sales to Billing lifecycle.
  • Support Sales and Delivery teams with data entry and other clerical/admin duties.
  • Perform quality control during critical points of the sales cycle.
  • Communicate with customer the specific UCCaaS implementation information. Become the customer’s primary sales focal point during implementation.
  • Communicate Sales or Customer needs to the UCCaaS Implementation team.
  • Provide interface to Project Management.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Knowledge in all of the following with in-depth knowledge in the development and implementation of at least (2) technologies:
    • Unified Communications
    • Contact Centers
    • Advanced Networking
    • UCCaaS (Unified Communications and Collaboration as a Service)
  • A customer facing, Pre- and Post-Sale technical consulting experience (i.e. Solutions Architect, Portfolio Partner) assessing and advising the clients of their current and future needs.
  • Consulting for large scale complex, multi-departmental solutions.
  • Experienced in Architecture to include conceptualization, definition, development and implementation of solutions with accountability for end to end delivery.
  • Willingness to travel up to 50%.

Even better if you have:

  • Master’s Degree or MBA.
  • Ten years of experience providing managed IT and/or telecom services to enterprise clients (Public or Private) at the CxO level.
  • Strong knowledge of one or more vertical businesses (Public Sector, Retail, Finance, Manufacturing, Utilities, Healthcare, Logistics, etc.) for which the enterprise architecture is being developed.
  • Leading industry certifications of at least one or more of the following technology areas is highly desired:
    • Service Delivery/Governance: ITILv3
    • Project Management: PMP, PgMP
    • Networking: Cisco, Juniper
    • Unified Communication: Avaya, Polycom, Cisco, MS
    • Contact Center: Genesys, Five9, Nice, Nuance, Aspect
  • Strong oral and written communication skills to deliver customer presentations aimed at aligning technical solutions with business value.
  • Demonstrated and verifiable track record of prior successful customer engagements. (Examples of solution designs, statements of work and/or technical project plans to be provided).
  • Experience preparing customer-facing material such as RFP responses, proactive proposals and solution designs.
  • Ability to identify problems, analyze them and provide potential solutions.
  • Ability to manage multiple tasks and projects across various organizations and global regions.
  • Strong leadership, negotiation, conflict resolution and consensus-building skills with business and technical groups
  • Experience in sales or service of Fortune 500 companies.
  • Successful project delivery in a Fortune 100 company.
  • Successful delivery with matrix reports in a cross discipline project.
  • Support customer and Verizon cross-functional teams through the sales, implementation, and support lifecycles.
  • Partner with cross-functional Professional Services teams to develop integrated end-to-end solutions for customer.
  • Contribute to Sales Team development of Strategic Account Plans for premier customers.
  • Communicate highly technical solutions to non-technical audiences.
  • Assist in development of metrics to measure the success of Verizon’s custom solutions in meeting the client’s business requirements.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.