What you’ll be doing...

This self-driven individual will provide oversight of pre-sales and post-sales Verizon Unified Communications as a Service (UCCaaS) engineering, contracting, and ordering process to ensure that our customers receive cohesive support from concept, through the sales process, into Professional Services (PS) delivery, with ownership of the ongoing PS/customer relationship.

This mission-critical Verizon Professional Services resource must possess high technical aptitude and effective customer-facing skillsets/personality to represent Verizon Professional Services in on-site and remote sales and design meetings, collaborate with and guide internal sales and account teams, and follow business and process initiatives related to new and ongoing PS delivery projects.

In this role you’ll be responsible for:

  • Providing strategic guidance for pre-sales opportunity identification, clarify requirements based on customer input, provide advisory support to pre-sales design engineers, awareness of PS implementation orders and cutovers as they relate to customer business strategy, and synthesize post-implementation feedback/experience into improvements of customer relationship and future UCCaaS opportunities.
  • Facilitate internal and customer-facing (remote and on-site) advisory and discovery meetings, provide weekly executive level status reports, interface directly with customer buyers and builders including their executives, and maintain direct relationships between Verizon PS and the customer.
  • Be the expert with full understanding of peripheral UC technologies and dependencies such VoIP services, SIP transformation, MPLS networking, video, instant messaging and presence (IM/P), Jabber and other chat technologies, and complex / global Cisco UC configuration.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Six or more years of experience in Cisco CMS monitoring systems and knowledge of UCaaS delivery processes.
  • Experience in Cisco Unified Communications Manager, Communications Manager Express, CUBE, Unity, Unity Express, Unity Connection, Unified Presence Server and Communicator, Cisco Emergency Responder, End to End SIP, and SIP Gateways, and delivery of all associated elements in a complex/global environment.
  • Experience deploying Cisco Telepresence.
  • Experience deploying Session Border Controllers (Sonus, Audiocodes, etc).
  • CCNA Certification
  • Willingness to travel up to 25%.

Even better if you have:

  • A degree.
  • Experience working in highly professional and fast-paced schedule.
  • Ability to guide customer leaders and account teams toward effective solutions via focused situational analysis.
  • High quality customer-facing inter-personal skills.
  • Self-starter / self-driven individual with refined and focused organization / self-management skills.
  • Experience with CCIE-Collaboration.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.