What you’ll be doing...

As the Senior Client Services Coordinator, you will be responsible for the post-sales relationship with the client; overseeing the operational health of Verizon Services from delivery through lifecycle support. You will be responsible to directly manage internal & external resources to deliver services and maintain their compliance with customer contractual commitments. Managing reporting and financial management relative to contractual commitment and SLA’s including billing setup and optimization will also be part of your overall responsibility.

Producing standard network performance reports for review with customers:

  • Ensuring SLA compliance as required by contract and providing reporting as required by the customer. When SLAs are not met and credits are required, providing necessary documentation to the CSM.
  • Partnering with the CSM on all service reviews with the customer.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or one or more years of work experience.

Even better if you have:

  • A degree.
  • Two or more years of relevant customer service work experience.
  • ITIL V3 Foundation certification.
  • Cisco Certified Network Associate (CCNA) certification.

At Verizon we believe in embracing the diversity of our global workforce - our employees have different interests, experiences and skills that combine to foster an innovative and enriching culture. We recognize the need to offer flexible and varied working solutions to enable our people to reach their potential and strike the right balance between personal and work life. We leverage our innovative technology and communication solutions to connect us on a global scale, enabling collaborative working.

If you are interested in discussing flexible hours, mobility and alternative working solutions, talk to us; we’ll do our best to accommodate you.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.